Quierra Spear
Nashville,TN
Summary
Experienced customer service professional with over 10 years of expertise in providing exceptional customer and hospitality services. Efficiently handles a wide range of calls daily, consistently resolving client issues within tight timeframes. Fluent in English as a native language and possesses some experience in Spanish, enabling clear and effective customer service in both languages.
Overview
11
11
years of professional experience
Work History
Cashier / Stocker
Smokin Oaks Organic Market
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Line Cook - AM
Ascension St. Thomas
07.2024 - 10.2024
- Review menus prior to food preparation
- Inspect special diet trays to assure that the correct diet is served to the resident
- Complete necessary forms, reports, etc
- As requested by the Dietary Manager or Dietitian
- Coordinate food preparation services with other department as necessary
- Work with the facility’s dietitian as necessary and implement recommended changes as required
- Ensure that all dietary procedures are followed according to facility policies
- Ensure that menus are maintained and filed according to facility policies and procedures
- Assist in establishing food service production lines, etc
- To assure that meals are prepared on time
- Process diet changes and new diets as received from Nursing Services.Dietary Service Functions
- Prepare meals according to planned menus
- Prepare and serve meals that are tasty and appetizing in appearance
- Serve food in accordance with established portion control procedures
- Prepare food for therapeutic diets according to planned menus
- Prepare food according to standardized recipes and special diet orders
- Prepare and serve nutritional supplements and snacks
- Be sure that appropriate equipment and utensils are provided with the resident’s meal tray
- Review care plans to assure that current dietary information is consistent with food served
- Prepare and serve substitute foods to residents who refuse foods served
- Make only authorized food substitutions
- Assist in serving meals when necessary
- Assist in food preparation for special meals, parties, etc
Line Cook
Velvet Taco
01.2022 - 11.2022
Customer Service Representative
Asurion- Verizon 5G
05.2020 - 10.2021
- Handling accounts
- Troubleshooting
- Inbound calls
- Outbound calls
- Multi line calling systems
- Customer relations
- Data entry
- Review menus prior to food preparation
- Inspect special diet trays to assure that the correct diet is served to the resident
- Complete necessary forms, reports, etc
- As requested by the Dietary Manager or
- Dietitian
- Coordinate food preparation services with other department as necessary
- Work with the facility’s dietitian as necessary and implement recommended changes as required
- Ensure that all dietary procedures are followed according to facility policies
- Ensure that menus are maintained and filed according to facility policies and procedures
- Assist in establishing food service production lines, etc
- To assure that meals are prepared on time
- Process diet changes and new diets as received from Nursing Services.Dietary
- Service Functions
- Prepare meals according to planned menus
- Prepare and serve meals that are tasty and appetizing in appearance
- Serve food in accordance with established portion control procedures
- Prepare food for therapeutic diets according to planned menus
- Prepare food according to standardized recipes and special diet orders
- Prepare and serve nutritional supplements and snacks
- Be sure that appropriate equipment and utensils are provided with the resident’s meal tray
- Review care plans to assure that current dietary information is consistent with food served
- Prepare and serve substitute foods to residents who refuse foods served
- Make only authorized food substitutions
- Assist in serving meals when necessary
- Assist in food preparation for special meals, parties, etc
- Billing.
Shift Leader
Dierks Bentley's Whiskey Row
09.2019 - 03.2020
- Duties include - ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service
- Oversee the chain of food preparation work done by Line Cooks
- They prepare soups, salads, and sauces, assist the head cook or chef with preparing entrées, and ensure that food health and safety regulations are followed
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g
- Chopping vegetables, butchering meat, or preparing sauces)
- Cook menu items in cooperation with the rest of the kitchen staff
- Answer, report and follow executive or sous chef’s instructions
- Clean up station and take care of leftover food
- Stock inventory appropriately
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customer
CALL CENTER REPRESENTATIVE
COMDATA
01.2019 - 07.2019
- Accounts Payable Accounts Receivable Online Payments Data Entry
- Multi Line Phone System Inbound Calls Outbound Calls Customer Relations
- Answered each call e ciently and provided requested information per customer request.
LINE COOK
Another Broken Egg Cafe
06.2018 - 01.2019
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and e ciently, and make relevant upsells
- Receive source data such as customer names, addresses, phone numbers, account information, and enter data into various customer service software
- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices
- Able to set up desktop, headphones, microphones, lync, or any other chat client service to converse with customers
- Delivering high-quality, safe food in a fast-paced kitchen environment
AM Shift Leader
Butchertown Hall
03.2018 - 06.2018
- Duties include - ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service
- Oversee the chain of food preparation work done by Line Cooks
- They prepare soups, salads, and sauces, assist the head cook or chef with preparing entrées, and ensure that food health and safety regulations are followed
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g
- Chopping vegetables, butchering meat, or preparing sauces)
- Cook menu items in cooperation with the rest of the kitchen sta
- Answer, report and follow executive or sous chef’s instructions
- Clean up station and take care of leftover food
- Stock inventory appropriately
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customer, Steakhouse
- Merchants Restaurant $18/hr
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Line Cook
Oak Steakhouse
09.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.
Line Cook
Merchants
12.2016 - 08.2017
- Accurately and efficiently prepares, stocks, and maintains the highest quality cuisine for our guests, compiling consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies, and procedures
- Maintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation
- Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen
- Promptly report all product shortages, equipment problems or food quality issues to Chef
Line Cook
Vanderbilt Medical Center
12.2016 - 08.2017
- Fine Dining
- Assisted patients in selecting menus based on physician ordered diet
- Distributed meals to patients.
Band Box Lead
Nashville Sounds Stadium
06.2016 - 09.2016
- Hourly Rate: $18.50
- Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for shoppers.
Chipotle Mexican Grill
03.2016 - 06.2016
- Hourly Rate: $15/hr
- Collected dirty food trays from patient rooms
- Maintained records of patient’s food intake
- Addressed patient’s needs promptly
- Worked in accordance with HIPPA privacy rules
- Maintain all patient information confidential
- Operated dishwasher safely
- Delivered food to patients as per the schedules
- Prepared food in accordance with state and federal guidelines
- Followed hospital infection control procedures to avoid any food contaminations
- Maintained kitchen area clean and organized
- Worked in cafeteria when needed
- Assisted in food stocking and storage operations
- Utilized standard precautions such as wearing personal protective equipment
- Ensuring staple recipes were followed and carried out to ensure customer satisfaction
- Fulfill daily quantities of prepared foods for the daily and/or day to day needs per recipe
- Train and oversee the daily activities of food preparation workers
- Maintained accountability for property
- Trained and mentored new hires regarding company policies and procedures for standardized operations
- Monitored inventory and documented supply count to ensure new products were ordered in a timely manner
- Inspected workstations to ensure clean, sanitized, and prepped work surfaces before the start of incoming shift
- Building the perfect burrito and having fun doing it
- Providing the perfect customer experience
- Ensuring that every order and request is completed as needed on time and in a respectful manner.
Cashier
McDonald’s Corporation
01.2014 - 11.2015
- Hourly Rate: $15.50/hr
Education
HS Diploma -
CROSSLAND HIGH SCHOOL
Camp Springs, MD06.2016
Skills
- Kitchen experience
- English
- Shift management
- Software Troubleshooting
- Telecommunication
- Cooking
- Conflict Management
- Microsoft O ce
- Team Player
- Assist in the training of new and/or old employees to help build a team of top
- Performers
- Efficiently worked electronic cash register to take orders and monies from walk-in
- And drive-thru customers in minimal time
- Greeted and serviced dine-in customers to ensure a customer-friendly
- Environment
- Competetently trained new employees on proper equipment usage, order taking
- And functionality of the electronic cash register system
- Assisted in organizing and cleaning store common areas during closing and/or slow
- Periods
- Training
- Accounts Payable
- POS
- Sales
- Computer Networking
- Training & development
- Customer Support
- Restaurant experience
- Culinary Experience
- Upselling
- Line cook
- Cash register
- Hospitality
- Bilingual
- CSR
- Customer Service
- Network support
- 5G
- Chef
- Food Service
- Accounts Receivable
- Accounts payable
- Basic math
- Customer service
- Desktop Support
- QuickBooks
- Kitchen
- Call Center
- Time Management (10 years)
- Baking
- Network Support
- Conflict management
- Shift Management
- Troubleshooting
- Customer Care
- Communication skills
- Phone etiquette
- 4G/LTE
- Certifications and Licenses
- ABC License
- ServSafe
- Food handler certificate CompTIA A
- Driver's License
- Additional Information
- Soft Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Problem Solving
- Hard Skills
- Microsoft O ce/lWord
- 70 WPM Typist
Languages
Additional Information
- Willing to relocate to:, Davidson County, TN & Surrounding Areas Authorized to work in the US for any employer
Timeline
Cashier / Stocker
Smokin Oaks Organic Market
10.2024 - Current
Line Cook - AM
Ascension St. Thomas
07.2024 - 10.2024
Line Cook
Velvet Taco
01.2022 - 11.2022
Customer Service Representative
Asurion- Verizon 5G
05.2020 - 10.2021
Shift Leader
Dierks Bentley's Whiskey Row
09.2019 - 03.2020
CALL CENTER REPRESENTATIVE
COMDATA
01.2019 - 07.2019
LINE COOK
Another Broken Egg Cafe
06.2018 - 01.2019
AM Shift Leader
Butchertown Hall
03.2018 - 06.2018
Line Cook
Oak Steakhouse
09.2017 - 03.2018
Line Cook
Merchants
12.2016 - 08.2017
Line Cook
Vanderbilt Medical Center
12.2016 - 08.2017
Band Box Lead
Nashville Sounds Stadium
06.2016 - 09.2016
Chipotle Mexican Grill
03.2016 - 06.2016
Cashier
McDonald’s Corporation
01.2014 - 11.2015
HS Diploma -
CROSSLAND HIGH SCHOOL
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