Quinneshia Berry

• Coordinated scheduling and appointments for staff, enhancing workflow efficiency.
• Managed correspondence and communication, ensuring timely responses to inquiries.
• Maintained confidential client records, adhering to compliance standards and best practices.
• Assisted in developing office procedures, promoting operational consistency across departments.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered phone calls using 8x8 systems and made calls to clients for appointments and update paperwork if needed
• Took payment in person and over the phone. Made sure billing was updated and uploaded in the system.
• 
  

• I am an L3 representative I answer 60-80 phone calls or more.
• Assisted customers with product selection, ordering billing, retums, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• De escalated problematic customer concems, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Adjusted bills and refunded money to resolve customers' service or billing complaints
• Answered customer inquiries and provided accurate information re garding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner

In thisrole. I processed incoming and outgoing payments and invoices, prepared daily cash sheets, updated accounts receivable records, effectively communicated with the General Manager regarding issues with collections, processed credit applications, and checked in salespeople in order to verify receipt of signed invoices and proper payment C.O.D invoices

I also took the money in from the truck drivers and make sure they balance out and I had to count all money and put it in our banking account records and lock it up until it was picked up

• With this company my responsibilities varied due to being trained for several different positions
• My major responsibilities included receiving packages, verifying information for accuracy, data entry logs, quality inspection to minimize the cost of repairs, routing items to appropriate destinations within the facility, maintaining job material inventory. troubleshooting. and documenting found issues