Quinny Hendrix
Knoxville
Summary
Dynamic manager with a proven track record at CJ's Tacos, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvements, achieving departmental goals while fostering a positive work culture. Skilled in conflict resolution and performance management, driving employee engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Manager
CJ's Tacos
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Recruiter
Axcess Staffing Services
05.2016 - 12.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
- Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
- Enhanced hiring quality by developing and implementing comprehensive recruitment strategies.
- Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
- Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Data Entry Clerk
Perma-Fix/K-25
04.2010 - 07.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
- Enhanced decision-making with provision of accurate and up-to-date data reports.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Increased data retrieval speed by implementing effective file organization systems.
- Supported successful audit processes by providing accurate and timely data reports.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Maintained files, records, and chronologies of entry activities.
Restaurant Manager
Sonic Drive In
08.2007 - 04.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
Education
Associate of Science - Computer Networking
Virgina College
Knoxville, TN05-2016
Associate of Science - Business Management
Pellissippi State Community College
Knoxville, TN05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Workforce management
- Sales management
- Performance evaluations
- Product management
- Expectation setting
- Expense tracking
- Clear communication
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Risk management
- Vendor management
- Competitor research
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Work Planning and Prioritization
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Professional and courteous
- Negotiation and conflict resolution
- Active listening
- Schedule management
- Employee development
- Problem-solving aptitude
- Process improvement
- Good judgment
- Team development
Timeline
Manager
CJ's Tacos
02.2021 - Current
Recruiter
Axcess Staffing Services
05.2016 - 12.2020
Data Entry Clerk
Perma-Fix/K-25
04.2010 - 07.2014
Restaurant Manager
Sonic Drive In
08.2007 - 04.2010
Associate of Science - Computer Networking
Virgina College
Associate of Science - Business Management
Pellissippi State Community College
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