Quintel O'Hara
Chattanooga
Summary
Dynamic professional with a proven track record at Bridge Locations, excelling in customer service and retail operations. Demonstrated ability to enhance shopping experiences and increase sales through strategic merchandise organization and effective problem-solving. Skilled in coaching teams and managing inventory, showcasing strong multi-tasking abilities and a focus on achieving store objectives.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Bridge Locations
Hixson, TN
03.2023 - 01.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Sales Associate
Bridge Locations
Hixson, TN
10.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
Academy Sports and Outdoors
Chattanooga, TN
05.2020 - 10.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
No Degree - Business Management
Tusculum College
Greenville, TNHigh School Diploma -
The Howard High School
Chattanooga, TN05-2017
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
Timeline
Retail Store Manager
Bridge Locations
03.2023 - 01.2025
Retail Sales Associate
Bridge Locations
10.2022 - 03.2023
Retail Sales Associate
Academy Sports and Outdoors
05.2020 - 10.2022
No Degree - Business Management
Tusculum College
High School Diploma -
The Howard High School