Quintel O'Hara
Chattanooga
Summary
Dynamic professional with a proven track record at Bridge Locations, excelling in customer service and retail operations. Demonstrated ability to enhance shopping experiences and increase sales through strategic merchandise organization and effective problem-solving. Skilled in coaching teams and managing inventory, showcasing strong multi-tasking abilities and a focus on achieving store objectives.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Bridge Locations
03.2023 - 01.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Sales Associate
Bridge Locations
10.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
Academy Sports and Outdoors
05.2020 - 10.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
No Degree - Business Management
Tusculum College
Greenville, TNHigh School Diploma -
The Howard High School
Chattanooga, TN05-2017
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
Timeline
Retail Store Manager
Bridge Locations
03.2023 - 01.2025
Retail Sales Associate
Bridge Locations
10.2022 - 03.2023
Retail Sales Associate
Academy Sports and Outdoors
05.2020 - 10.2022
No Degree - Business Management
Tusculum College
High School Diploma -
The Howard High School
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