Quintin Balenthiran
BPO - Business Process Outsourcing
Coimbatore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
26
26
years of professional experience
Work History
Team Leader
Benssoft Solutions
01.2020 - 05.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Head of the Department
Genuine Infotech Pvt, Ltd.,
07.2006 - 12.2019
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader
Seyyon Software Solutions Pvt, Ltd
08.2005 - 07.2006
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Data Conversion Specialist
Sri Marketing Services
07.2003 - 01.2005
- Maintained a high level of data quality through rigorous testing and troubleshooting methods.
- Created both preview and production environment and populated with converted data through existing conversion tools.
Head of Operations
Queen’s Soft Computer Training Center
09.2000 - 06.2003
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Web Designer
Vision Online
08.1999 - 08.2000
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Designed user interface to meet client specifications,
- Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
Education
Bachelor of Engineering - Computer Science & Engineering
Bharathidasan University
Tiruchirappalli 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Problem-solving
Documentation and reporting
Client service
Team building
Coaching
Leading team meetings
Technical support
Extra-Curricular Activities
Leader of the College Orchestra percussion team and College Drummer
Participated in Music-Fest at REC, Tiruchirapalli.
Member of the Music Committee of our College State Level Technical Symposium
Summary
Thank you for your time in reviewing my resume. I know I can bring value to your organization and would love the chance to discuss how my experience and skills can contribute to growth or success at your Company. Thank you for taking time to review my application.
R. Quintin Balenthiran
Date:
Timeline
Team Leader
Benssoft Solutions
01.2020 - 05.2025
Head of the Department
Genuine Infotech Pvt, Ltd.,
07.2006 - 12.2019
Team Leader
Seyyon Software Solutions Pvt, Ltd
08.2005 - 07.2006
Data Conversion Specialist
Sri Marketing Services
07.2003 - 01.2005
Bachelor of Engineering - Computer Science & Engineering
Bharathidasan University
04.2001 -
Head of Operations
Queen’s Soft Computer Training Center
09.2000 - 06.2003
Web Designer
Vision Online
08.1999 - 08.2000
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