Quntez Harden
Memphis
Summary
Knowledgeable HVAC professional skilled in A/C troubleshooting, system analysis, and preventive maintenance. Led cross-functional teams to manage work orders, enhance team performance, and uphold safety standards. Committed to delivering high customer satisfaction through effective problem-solving and safety training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Master Hvac
Multi -South Property
Memphis
09.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions that improved team performance and project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues promptly with knowledgeable and friendly service, fostering high customer satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported and guided colleagues to strengthen collaboration and maintain a positive work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Maintenance Technician
Moxy Hotel
Memphis
09.2017 - 10.2020
- Repaired plumbing, electrical, and HVAC systems efficiently.
- Managed inventory of tools and repair supplies to ensure availability for repairs.
- Addressed guest maintenance requests promptly to enhance guest satisfaction.
- Ensured compliance with safety regulations and standards regularly.
- Guided new staff on maintenance procedures and safety protocols to ensure compliance.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Maintenance Supervisor
Courtyard Marriott Hotel
Memphis
01.2010 - 10.2017
- Supervised daily maintenance operations for hotel facilities and guest areas.
- Coordinated preventive maintenance schedules for equipment and systems.
- Inspected hotel premises to identify repair needs and ensure quality standards.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Implemented efficient processes for tracking work orders and maintenance requests.
- Managed inventory of maintenance supplies, ensuring availability for timely repairs and operations.
- Collaborated with other departments to address urgent repair requests promptly.
- Trained staff on safety protocols and proper maintenance techniques.
- Developed training programs to improve team skills and knowledge in maintenance tasks, fostering a culture of safety and competence.
- Oversaw team to complete job tasks efficiently and accurately, utilizing proper instruments and tools.
Education
High School Diploma -
Frayser High School
Memphis Tn05-2000
Skills
- HVAC certification
- A/C troubleshooting
- Preventive maintenance
- Equipment maintenance
- System analysis
- Project planning
- Technical leadership
- Work order management
- Safety compliance
- Team collaboration
- Customer service
Certification
Hvac
Timeline
Master Hvac
Multi -South Property
09.2020 - Current
Maintenance Technician
Moxy Hotel
09.2017 - 10.2020
Maintenance Supervisor
Courtyard Marriott Hotel
01.2010 - 10.2017
High School Diploma -
Frayser High School