Graham Baer
Knoxville,TN
Summary
Dynamic customer service professional with experience at Geek Squad - Best Buy, excelling in troubleshooting and product installations. Proven decision-making and critical thinking skills enhanced customer satisfaction and increased sales. Adept at multitasking in fast-paced environments, consistently delivering exceptional service and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Cadet/Agent
Geek Squad - Best Buy
09.2022 - Current
- Helped and preformed Tv installs
- Preformed troubleshooting for a variety of products
- Setup internet based devices
- Help clients decide their next steps
Point of Sale Associate
Women's Basketball Hall-fame
10.2013 - 04.2024
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Helped managed Events
Server
Aramark
08.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Fulton
Knoxville, TN05-2016
Skills
- Decision-making
- Critical thinking
- Multi tasking
Timeline
Customer Service Cadet/Agent
Geek Squad - Best Buy
09.2022 - Current
Server
Aramark
08.2021 - 09.2023
Point of Sale Associate
Women's Basketball Hall-fame
10.2013 - 04.2024
High School Diploma -
Fulton
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