Prakash R
Senior Engineer - Service & After Sales
Chennai
Summary
With nine years of extensive experience in repairing, troubleshooting, installing, and maintaining vacuum pumps (Busch, Pfeiffer, HHV & Edwards), a hardworking Senior Engineer dedicated to delivering high-quality service solutions. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Engineer - Service & After Sales
Busch Vacuum India Pvt Ltd
09.2022 - Current
- Performed Installation, Repairs and Preventive maintenance services on vacuum pumps & Boosters.
- On site service experience on Single stage rotary vane vacuum pumps range up-to 630 m3/h, Single Stage Claw pump range up-to 300 m3/hr & Mechanical Booster pumps up-to 2000 m3/h.
- Resolved Electrical failures on vacuum system control panel.
- Performed detailed analysis on customer applications and vacuum pump failure root cause to implement the solutions.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted inspections to determine customer spares requirements, submitted offers, and followed up on orders to ensure seamless delivery.
- Met with clients, delivering presentations, demonstrate and explain the benefits of IoT based digital device for Vacuum pump real time monitoring.
- Developed and implemented predictive maintenance practices with the help of IoT Digital Device.
- Regular monitoring on IoT Digital Dashboard to ensure on time support to customer.
- Achieved sales goals and service targets by cultivating and securing customer relationships.
- Kept up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Service Engineer
HHV Pumps Pvt Ltd
12.2015 - 08.2022
- Responsible for troubleshooting, installation, maintenance and service on Vacuum pumps, Dry pump and Boosters as per required standards of quality
- On site service experience on Double stage vacuum pumps HHV 6m3/hr - 160m3/hr, Edwards Double stage vacuum pumps 5m3/hr - 140m3/hr, HHV Single stage vacuum pumps 16m3/hr - 300m3/hr, HHV vertical dry claw pump 250-400m3/hr and HHV Booster up-to 2000m3/hr
- Administering all site activities includes providing technical inputs for commissioning of vacuum systems and electrical equipment's, ensuring that the erection is executed as per drawing and specifications
- Working closely with Customer to define and support the implementation of corrective action plans to resolve their issues in a timely manner
- Regular follow-up service by calling customers who have recently been provided service and pending Payment follow-up
- Properly maintained inventory - tools and technical data
- Maintained expense levels within the established guidelines for field service travel and sites visits
Graduate Engineer Trainee
SL Lumax
11.2013 - 12.2014
- Time study, Fix up time standards
- Operation process, process chart, Day-to-day plan, Movement sheet
- Workout requirement of direct manpower forecasting based on the productivity and sales target
- Too do goods receipt and Goods issue process with the help of WSM (Works Management System) finally make invoice by SAP (System Application Process)
- Check customer's requirements in SAP and prepare actual sales plan and Invoice making process in SAP
- Monitoring the physical stock status of produced part in sales storage location with the help of works management system process
Education
Bachelor of Engineering - Mechanical
Saraswathi Velu College of Engineering
04.2001 -
XII Standard - Mathematics And Computer Science
Sri Venkateshwara Higher Secondary School
04.2001 -
X Standard - English
Government Higher Secondary School
04.2001 -
Skills
Customer Handling
Work Planning and Prioritization
Teamwork and collaboration
Problem-solving aptitude
Time Management
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Timeline
Senior Engineer - Service & After Sales
Busch Vacuum India Pvt Ltd
09.2022 - Current
Service Engineer
HHV Pumps Pvt Ltd
12.2015 - 08.2022
Graduate Engineer Trainee
SL Lumax
11.2013 - 12.2014
Bachelor of Engineering - Mechanical
Saraswathi Velu College of Engineering
04.2001 -
XII Standard - Mathematics And Computer Science
Sri Venkateshwara Higher Secondary School
04.2001 -
X Standard - English
Government Higher Secondary School
04.2001 -
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