Rabiaa Najahi

• Welcoming customers to the store and answering their queries.
• Providing excellent sales service to ensure high levels of customer satisfaction.
• Working closely with customers to determine their needs.
• Answering customer questions about products.
• Recommending the right solutions to customers.
• Promptly resolving customer complaints.
• Ensuring maximum client satisfaction.
• Going the extra mile to drive sales.
• Building productive trust relationships with customers.
• Handling returns of merchandise.
• Following and achieving department sales goals on a monthly, quarterly, and yearly basis.

Greeting and Welcoming Guests:

• Greet guests with warmth and courtesy, ensuring they feel welcome. Escort guests to their tables, providing menu insights and highlighting daily specials

Reservation Management:

• Handle a high volume of reservation inquiries.
• Coordinate with waitstaff and the kitchen team to ensure smooth service operations.
• Maintain an organized reservation system (e.g., using OpenTable) to track bookings accurately.

Telephone Etiquette

• Answer incoming calls promptly and professionally.
• Display confidence while communicating with callers.
• Provide accurate information about restaurant hours, menu options, and special events.

Handling Guest Requests and Feedback:

• Be proactive in addressing guest inquiries and requests.
• Listen empathetically to feedback and resolve issues promptly.
• Collaborate with other staff members to ensure guest satisfaction.

Maintaining a Positive Atmosphere:

• Keep the reception area tidy and welcoming.
• Create a warm and inviting ambiance for guests.
• Assist with any administrative tasks, such as filing or data entry.

• Greet and welcome guests warmly, escorting them to tables and providing menu. Insights.
• Manage reservations and coordinate with staff to ensure smooth service.
• Answer calls professionally, providing accurate information about the restaurant.
• Address guest inquiries and feedback promptly, ensuring satisfaction.
• Maintain a tidy and welcoming reception area, assisting with administrative tasks
• Be proactive in addressing guest inquiries and requests.