RaChanda Caphart
Springhill
Summary
Results-driven Management Professional with expertise in strategic planning and process improvement. Proven track record of enhancing operational efficiency and achieving measurable outcomes through effective team collaboration. Known for adaptability in dynamic environments and fostering a culture of accountability. Seeking a challenging role to leverage education and extensive experience in driving organizational success.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Coordinator Supervisor
OptumRx Pharmacy Svcs
11.2021 - Current
- Enhanced employee productivity through monitoring and constructive feedback.
- Evaluated staff performance and recommended candidates during the hiring process.
- Administered patient benefits according to state and federal guidelines.
- Prioritized patient care needs by triaging for clinical coverage.
- Coordinated patient referrals and service authorizations with clinical team members.
- Streamlined workflows by optimizing resource allocation in project management.
Assistant Financial Center Manager
BANK OF AMERICA
02.2020 - 11.2021
- Oversaw application processes for lines of credit and contributed to approval or denial decisions
- Recruited, and trained personnel and managed performance evaluations
- Reviewing tax documents, assist with lien releases, review titles, assist with home equity lines of credit, and all other home loan documentation.
Retail Store Manager
AT&T
02.2016 - 12.2020
- Optimized management development in areas such as sales floor leadership and personnel management
- Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies
- Maintained accurate financial records with balanced accounts and daily deposits
Healthcare Data Analyst- Contract Position
QUALITY INSIGHT GLOBAL- UNITED HEALTHCARE
07.2015 - 01.2016
- Enhanced billing accuracy by conducting thorough medical chart quality checks.
- Mitigated financial risk through identifying and correcting billing errors promptly.
- Streamlined patient flow by collaborating with medical staff for efficient care delivery.
- Achieved improved billing outcomes by verifying patient records and insurance coverage.
Education
Undergraduate Degree - Information Technology
University of Phoenix
01-2026
Skills
- Operational leadership
- Workforce Management
- Training & Development
- Proficient in Microsoft Office
- Data Management
- Project Management
Timeline
Clinical Administrative Coordinator Supervisor
OptumRx Pharmacy Svcs
11.2021 - Current
Assistant Financial Center Manager
BANK OF AMERICA
02.2020 - 11.2021
Retail Store Manager
AT&T
02.2016 - 12.2020
Healthcare Data Analyst- Contract Position
QUALITY INSIGHT GLOBAL- UNITED HEALTHCARE
07.2015 - 01.2016
Undergraduate Degree - Information Technology
University of Phoenix