Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Racheal Utz

Nashville

Summary

Dynamic Certified Clinical Medical Assistant with proven expertise in EMR documentation and HIPAA compliance at The Advanced Care Group. Skilled in patient scheduling and medical history collection, I excel in fostering strong relationships through effective communication. Committed to enhancing patient care and streamlining administrative processes for optimal efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

The Advanced Care Group
Nashville
02.2024 - Current
  • Utilized the EMR system to document patient data accurately, in a timely manner.
  • Exhibited knowledge of HIPAA regulations when handling confidential health information.
  • Managed patient scheduling, including appointment confirmations and follow-up calls.
  • Executed administrative tasks such as filing documents, or answering phones, promptly when needed.
  • Demonstrated excellent communication skills when interacting with patients, families, and other healthcare professionals.
  • Obtained patient medical histories for inclusion in records.
  • Documented medical data in patient charts, facilitating accurate records.
  • Authorized drug refills and provided prescription information to pharmacies.

Server

Chilis's Bar and Grill
Shelbyville
09.2017 - 09.2025
  • Provided excellent customer service by anticipating needs, and responding promptly to requests.
  • Greeted and accommodated guests, building a positive experience from the first interaction.
  • Demonstrated ability to interact with customers in a friendly, professional manner.

Trainer

Jostens
Shelbyville
03.2022 - 02.2024
  • Educated employees on the proper use of the organization's products and systems.
  • Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
  • Trained existing personnel on new or enhanced applications, products, and job functions.
  • Served as partner and team member to other trainers and staff to achieve compliance objectives.

Customer Service Representative

IBEX Global
Spring Hill
03.2019 - 02.2022
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
  • Addressed customers courteously, using suitable methods and problem-solving skills.

Education

Certificate -

Allied Health Careers Institute
Murfreesboro, TN

Skills

  • EMR documentation and HIPAA compliance
  • Patient scheduling and medical history collection
  • Medical documentation

Certification

  • Certified Clinical Medical Assitant

Timeline

Certified Clinical Medical Assistant

The Advanced Care Group
02.2024 - Current

Trainer

Jostens
03.2022 - 02.2024

Customer Service Representative

IBEX Global
03.2019 - 02.2022

Server

Chilis's Bar and Grill
09.2017 - 09.2025

Certificate -

Allied Health Careers Institute

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Racheal Utz