Rachel Allison

• Followed all company policies and procedures to deliver necessary records prior to patients appointment
• Preceptor/trainor for HIM
• Monitor and route inbound and outbound faxes
• Scan patient records in EMR and charts
• Request Medical Records from outside facilities in a timely manner per MD and staff requests
• Open and distribute mail as required
• Communicate to all staff members efficiently through an instant messaging system
• Over 3 years experience with Epic and multiple other hospital systems

Respond promptly to all physician, staff and patients with any clinical requests

• Excellent communication skills

• Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
• Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
• Provided excellent customer service to patients and medical staff.
• Conducted patient education sessions, providing information on treatment plans and home care instructions.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Delivered excellent patient experiences and direct care.

• Obtained patient or family member authorizations for tests and procedures.
• Supported office operations by expertly handling administrative needs.
• Assisted patients with therapy exercises as specified by care team.
• Scheduled patients for appointments and maintained master calendar.
• Maintained accurate records of patient visits and treatments in patient medical files.
• Cleaned and set up rooms in preparation for patient appointments.
• Coordinated with other healthcare professionals to provide patients with comprehensive care.
• Documented patient information, treatment plans, and patient responses.
• Maintained and updated patient records, changes in service plans and treatment reports.
• Maintained accurate documentation of patient treatments, ensuring consistency of care across therapy sessions.
• Conducted initial assessments alongside supervising therapists to establish baseline data for crafting customized therapy plans.