Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Barnett

Customer Support
Nashville,TN

Summary

Customer Success professional with over 10 years of experience in fast-paced SaaS environments. Strong problem-solver who supports urgent and complex customer issues through live calls, chat, and screen sharing. Seeking a role where I can collaborate with Product and Engineering, share customer insights, and help improve the overall customer experience through high-quality, reliable support.

Overview

8
8
years of professional experience

Work History

Customer Operations Specialist

Miter
02.2025 - Current
  • Lead live video troubleshooting sessions to walk customers through complex technical issues and provide training.
  • Maintain and update internal and external knowledge base articles, including troubleshooting guides and product FAQs.
  • Collaborate cross-functionally with engineering, product, and sales to communicate customer pain points, escalate bugs, and test potential fixes.

Enterprise Business Development Representative

Fastpath/Delinea
02.2023 - 02.2025
  • Partnering with sales, product, and support teams to ensure client success.
  • Lead live zoom calls with C-suite level professionals.

Team Lead of Customer Success

Airbnb
05.2022 - 02.2023
  • Collaborating with key decision makers to identify opportunities.
  • Guiding clients through seamless onboarding and product adoption.

Team Lead of Sales

Meraki Solar, LLC
07.2021 - 07.2022
  • Developing plans to address critical customer service challenges.
  • Go door to door, transitioning door knocks into leads, running credit with lenders for approvals, and negotiating lender contracts.

Leasing Manager

Forty2
06.2020 - 07.2021
  • Promoted from Leasing Agent to Leasing Manager after 6 months.
  • Facilitate the rental of apartment units to ensure maximum occupancy at all times and higher renewal rates for revenue gain.


Car Sales Specialist

Robinson Toyota
07.2018 - 06.2020
  • Meet with customers to discuss their needs.
  • Coordinate with the finance department to determine each customer's financing options.

Education

Associate of Science - Business Administration

Volunteer State Community College
Nashville, TN
08-2026

High School Diploma -

The Academy At Old Cockrill
Nashville, TN
05.2016

Skills

  • Escalation management

  • Workflow optimization

  • Comprehensive documentation skills

  • Customer retention strategies

  • Client onboarding management

  • Customer support plan development

  • Team leader

Timeline

Customer Operations Specialist

Miter
02.2025 - Current

Enterprise Business Development Representative

Fastpath/Delinea
02.2023 - 02.2025

Team Lead of Customer Success

Airbnb
05.2022 - 02.2023

Team Lead of Sales

Meraki Solar, LLC
07.2021 - 07.2022

Leasing Manager

Forty2
06.2020 - 07.2021

Car Sales Specialist

Robinson Toyota
07.2018 - 06.2020

Associate of Science - Business Administration

Volunteer State Community College

High School Diploma -

The Academy At Old Cockrill
Rachel BarnettCustomer Support