Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Birdwell

Cookeville

Summary

Dynamic leader with a strong background in healthcare administration. Known for effective communication and conflict resolution skills, successfully leading teams to enhance workflow and promote staff development.

Overview

15
15
years of professional experience

Work History

Administrative Manager

Buckeye Home Medical Equipment
03.2021 - Current
  • Lead and supervise administrative and intake staff in a fast-paced home healthcare environment
  • Manage daily office operations, staffing coordination, and workflow delegation
  • Serve as a point of escalation for employee concerns and conflict resolution
  • Ensure consistency in policies, procedures, and documentation
  • Support onboarding, training, and ongoing staff development
  • Collaborate with leadership to improve efficiency, compliance, and patient satisfaction

Intake Coordinator

Buckeye Home Medical Equipment
10.2017 - 03.2021
  • Coordinated patient intake processes for home medical equipment services
  • Communicated with patients, providers, and insurance companies to ensure timely service
  • Maintained accurate documentation while adhering to HIPAA regulations
  • Supported administrative leadership and assisted with process improvements

Medical Assistant

Kids Kare Pediatrics
08.2015 - 06.2016
  • Assisted providers with patient care in a pediatric clinical setting
  • Supported front office and clinical workflows
  • Communicated effectively with families regarding care and procedures

Medical Assistant

Perimeter Medical Care
11.2010 - 01.2015
  • Provided clinical and administrative support in a medical office environment
  • Managed patient flow, documentation, and provider assistance
  • Built strong communication skills working directly with patients and healthcare teams

Education

Certification - Medical Assistant

Medvance Institute
Cookeville, TN
05-2006

High School Diploma -

Monterey High School
Monterey
05-2004

Skills

  • Team Leadership & Staff Development
  • Healthcare Administration
  • Conflict Resolution & Employee Support
  • Delegation & Workflow Management
  • Communication (Written & Verbal)
  • Consistency & Accountability
  • Intake & Patient Coordination
  • HIPAA Compliance
  • Medical Office Operations

Timeline

Administrative Manager

Buckeye Home Medical Equipment
03.2021 - Current

Intake Coordinator

Buckeye Home Medical Equipment
10.2017 - 03.2021

Medical Assistant

Kids Kare Pediatrics
08.2015 - 06.2016

Medical Assistant

Perimeter Medical Care
11.2010 - 01.2015

Certification - Medical Assistant

Medvance Institute

High School Diploma -

Monterey High School
Rachel Birdwell