Rachel Cagley-Ellis
Portland
Summary
Customer-oriented with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Known for having great organizational skills, strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
12
12
years of professional experience
2004
2004
years of post-secondary education
Work History
Supervisor
OSD
Nashville
04.2019 - 11.2024
- Supervised daily operations to ensure efficiency and adherence to standards.
- Trained new employees on procedures and safety protocols.
- Coordinated scheduling to optimize workflow and resource allocation.
- Facilitated team meetings to address concerns and share updates.
- Resolved employee conflicts by fostering open communication and collaboration.
- Directed and supervised team of 20 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Bartender
Big Shotz
Nashville
01.2013 - 01.2019
- Mixed cocktails and beverages to customer specifications.
- Maintained clean and organized bar area for efficient service.
- Provided excellent customer service and engaged patrons in conversation.
- Processed cash and credit transactions accurately at the register.
- Trained new bartenders on drink recipes and bar procedures.
- Followed health and safety regulations to ensure a safe environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
Assistant Manager
Big Shotz
NASHVILLE
01.2013 - 01.2019
- Supervised daily operations and ensured compliance with company policies.
- Coordinated staff schedules and delegated tasks to optimize workflow.
- Cash handling
- Customer service
Education
Associate of Applied Science -
Volunteer State Community College
Gallatin, TN 08.2025 - 03.2026
Creekwood High School
Charlotte , TN Some College (No Degree) -
Nashville State Community College
Nashville, TNSkills
- Team leadership
- Employee training
- Customer service
- Cash handling
- Multi tasking
- Problem solver
- Effective communication
- Conflict resolution
- Scheduling coordination
- Workflow optimization
- Staff discipline
- Attention to detail
- Staff management
- Decision-making
- Task delegation
- Positive attitude
- Adaptability and flexibility
- Technical proficiency
Timeline
Associate of Applied Science -
Volunteer State Community College
08.2025 - 03.2026
Supervisor
OSD
04.2019 - 11.2024
Bartender
Big Shotz
01.2013 - 01.2019
Assistant Manager
Big Shotz
01.2013 - 01.2019
Creekwood High School
Some College (No Degree) -
Nashville State Community College