Rachel Donelson

Welcoming and highly organized professional with exemplary multitasking, time management and customer service skills. Well-versed liaison between patients, healthcare providers and insurance providers. Hardworking, dependable and quick-learning team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude.

• CPT, NASM - January 2023.

Patient Care Technician (CNA) at Erlanger Baroness Hospital (June 2021-November 2021)

• Provided high level patient care to Cerebrovascular/Stroke Patients, COVID-19 Patients during the height of the pandemic in 2021, Bariatric Patients, and Post-Surgery patients.
• Provided high level patient care for 16-30 patients daily during heavy patient load periods needing additional personnel.
• Assisted hospital staff and other RN's in day to day tasks in accordance with patient care plans and physician's orders.
• Collaborated with the health care team to establish and manage patient care.
• Approached each day with a strong self motivation and a passion for helping others.
• Consistently remained alert and ready to perform necessary duties.
• Maintained meticulous charts during nursing care rounds.
• Conducted medical tests as advised by nurses and doctors.
• Ensured the comfort and safety of patients, cleanliness of patient rooms, etc.
• Provided high level, dignified end-of-life care to 3 patients.

Receptionist at Myers Plumbing Heating and Cooling (March 2020-August 2020)

• Brought forth a positive attitude and unwavering work ethic, with a strong ability for multitasking and prioritizing tasks.
• Provided high-level customer service to maintain positive client relationships, resulting in many client referrals.
• Maintained accurate client records and organized schedules, with strong attention to detail.
• Used effective listening skills to document phone call details.
• Issued confirmation calls and reminder phone calls as necessary.
• Alleviated executive overload by handling all customer interactions for company including email, phone and fax interactions.
• Handled extensive filing, bookkeeping, and scheduling.
• Performed various administrative duties such as filing, typing, and copying.

Hostess at Ruth's Chris Steakhouse (September 2019-March 2020)

• Provided excellent customer service skills and a commitment to customer satisfaction.
• Increased customer return rates by providing excellent customer service at all times.
• Maintained up-to-date knowledge of all restaurant promotions and increased sales.
• Effectively coordinated and carried out daily restaurant operations, resulting in greater productivity and higher levels of customer satisfaction.
• Answered phone calls, issued confirmation calls, greeted customers, and handled all front desk responsibilities effectively and efficiently.
• Settled any customer disputes in a professional and pleasant manner.

Receptionist at Franklin Athletic Club (August 2017-September 2019)

• Effectively used task management skills to complete all front desk operations in a timely manner.
• Provided professional support for phone inquiries and in-person visitors.
• Delivered high-level customer service to maintain positive member relationships, resulting in many member referrals.
• Boosted new memberships by 10% by promoting membership specials, highlighting gym amenities, and providing excellent customer service.
• Promoted upcoming events, classes and membership promotions to all members and visitors.
• Maintained a clean and welcoming environment, and ensured an organized workspace.

Server at Mellow Mushroom (December 2016-April 2017)

• Delivered high level customer service to all guests, increasing customer satisfaction and returning patronage.
• Maintained up-to-date knowledge of all restaurant promotions to advise customers and up-sell menu items when possible.
• Brought forth a positive team-oriented spirit and a desire for customer satisfaction and positive customer experience,
• Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.

Lifeguard at Wildwood Swim and Tennis Club (May 2015-September 2017)

• Inspected pool facilities, equipment, and water daily to ensure that they are safe and usable.
• Supervised swimming activities at the aquatic facility and ensured that policies, guidelines, and safety procedures were followed.
• Administered first aid in the event of injury, rescued swimmers in distress or danger of drowning, and was prepared to perform CPR and/or artificial respiration, if necessary.
• Maintained current CPR and First Aid Certifications.
• Maintained a clean and inviting environment and aimed to provide members and guests with a pleasant experience at all times.

YoungLife Leader at Brentwood YL - Brentwood, TN (2017-2020).

• I was a YoungLife leader for the class of 2020 girls at Brentwood High School. In between work, classes and studying, from my senior year of high school through my first couple of years in college, I spent my time investing in the lives of these high school girls as one of their YoungLife leaders.

Wilderness First Responder - National Outdoor Leadership School (2018)

• In the summer of 2018, I spent two weeks in a vigorous training course to earn a Wilderness First Responder certification. I became proficient in responding to emergencies in a remote backcountry setting such as treating open wounds, burns, bites, bone fractures, medical emergencies, creating evacuation plans, etc.

30-day Backpacking Course - National Outdoor Leadership School (2016)

• Embarked on a 30 day backpacking, outdoor leadership, and Wilderness First Aid course in the Wind River Range of Wyoming. During the course, I earned a Wilderness First Aid certification, became a competent back-country leader and traveler, and developed an unmatched ability to face challenges and overcome adversity and uncertainty. I was able to independently lead a group of five peers in the wilderness for the final four days of our course. We traveled 30 miles over the course of those last four days, and were successful in independent technical traveling and camping. This incredible experience and amazing opportunity to lead a group of peers in an unfamiliar back-country setting, gave me the confidence and leadership abilities to take on any challenge that I have met since.