Rachel Gies
Smyrna
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Windsor Fashions
12.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Paralegal & Office Manager
E. Evan Cope, PLLC
07.2023 - 12.2024
- Directed office operations, reducing supply costs by 15% through strategic vendor coordination.
- Oversaw communications, ensuring efficient routing of calls, emails, and correspondence to enhance responsiveness.
- Managed a caseload of over 200 active cases at all times.
- Drafted pleadings, motions, and discovery documents with meticulous attention to detail and compliance.
- Implemented digital client intake and case tracking tools that reduced processing times.
Licensed Insurance Agent
Globe Life And Accident Insurance Company
09.2022 - 07.2023
- Increased team policy renewals through personalized client service and tailored solutions.
- Achieved a 40% quarterly growth in new clients by conducting 200+ referral calls daily.
- Maintained a 99% customer satisfaction rate by resolving claims efficiently and providing exceptional support.
Legal Receptionist
Farrar & Bates, LLP
06.2021 - 09.2022
- Managed multi-line phone systems, scheduled appointments, and handled confidential legal documents in compliance with firm policies and procedures.
- Prepared attorney timekeeping and expense reports, ensuring accurate recording and submission for efficient billing processes.
- Organized 500+ case files, enabling faster case preparation and retrieval for attorneys.
Retail Operations Manager
The Children’s Place
05.2017 - 06.2021
- Supervised a 12-person team to exceed performance metrics, reducing employee turnover by 20%.
- Increased quarterly sales by 15% by optimizing store layout and enhancing product visibility.
- Enforced loss prevention protocols, reducing shrinkage and ensuring adherence to company policies.
Education
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Murfreesboro, TN12-2020
Associate of Science - Criminal Justice Administration
Motlow State Community College
Smyrna, TN08-2019
Skills
- Microsoft Office
- Dropbox
- E-Filing Systems
- Billing Software
- Calendar Management Systems
- Customer service and Engagement
- Inventory Control
- POS Systems
Timeline
Assistant Store Manager
Windsor Fashions
12.2024 - Current
Paralegal & Office Manager
E. Evan Cope, PLLC
07.2023 - 12.2024
Licensed Insurance Agent
Globe Life And Accident Insurance Company
09.2022 - 07.2023
Legal Receptionist
Farrar & Bates, LLP
06.2021 - 09.2022
Retail Operations Manager
The Children’s Place
05.2017 - 06.2021
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Associate of Science - Criminal Justice Administration
Motlow State Community College
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