Rachel Heard
Memphis
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Trustworthy and dedicated Customer Service Represenative with 1 year of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Senior Helpers - Washington Dc And
06.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Teachers Assistant
Memphis City Schools
10.2023 - Current
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Caregiver
Charis Hearts
05.2024 - 08.2024
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Substitute Teacher, K-12
Kelly Services
01.2021 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
Material Handler
William Sonoma
12.2022 - 02.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Representative
Walgreens
01.2021 - 10.2022
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Packer
PFSweb
06.2021 - 04.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Child Caregiver
Tiny Town Daycare
06.2019 - 09.2019
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Dishwasher/Cook's Assistant
Induldge
02.2019 - 07.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Secretary/Appointment Setter
HealthCare Solutions
01.2014 - 10.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Appointment Setter/Assistant Manager
Senior Marketing and Investments
05.2007 - 09.2014
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Education
Education
Reach University
Oakland, CA05-2027
Associate of Science - Early Childhood Education
Post University
Waterbury, CT05-2024
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Strong ethics
- Relationship building
- Verbal and written communication skills
- Typing and written communication
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Dependable and responsible
Certification
- CPR/First Aid, American Red Cross - 1/10/2024
- CDA Training - 04/12/2025
Timeline
Caregiver
Senior Helpers - Washington Dc And
06.2025 - Current
Caregiver
Charis Hearts
05.2024 - 08.2024
Teachers Assistant
Memphis City Schools
10.2023 - Current
Material Handler
William Sonoma
12.2022 - 02.2023
Packer
PFSweb
06.2021 - 04.2022
Substitute Teacher, K-12
Kelly Services
01.2021 - 10.2023
Customer Service Representative
Walgreens
01.2021 - 10.2022
Child Caregiver
Tiny Town Daycare
06.2019 - 09.2019
Dishwasher/Cook's Assistant
Induldge
02.2019 - 07.2019
Secretary/Appointment Setter
HealthCare Solutions
01.2014 - 10.2015
Appointment Setter/Assistant Manager
Senior Marketing and Investments
05.2007 - 09.2014
Education
Reach University
Associate of Science - Early Childhood Education
Post University
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