Rachel Hunt
Murfreesboro
Summary
Dedicated professional with over 10 years of experience in customer service, leadership, account management, and operations support. Recognized for strong communication, problem-solving, and organizational skills, with a proven ability to manage multiple priorities, build positive relationships, and improve processes. Adaptable and eager to apply a diverse skill set to new challenges and opportunities.
Overview
12
12
years of professional experience
Work History
Customer Service Team Lead
Old Hickory Buildings & Sheds
Murfreesboro
12.2020 - 04.2026
- Resolved complex customer escalations, achieving timely and satisfactory resolutions for customers.
- Supervised and mentored team of 5–7 customer service representatives, enhancing skills through ongoing coaching and performance support.
- Identified training opportunities, delivering individualized coaching that elevated customer service quality.
- Researched and resolved payment discrepancies between payment processing and accounting systems, ensuring accurate financial records.
Senior Customer Service Rep
Old Hickory Buildings & Sheds
Murfreesboro
12.2019 - 12.2020
- Resolved complex and escalated customer issues, ensuring customer satisfaction and retention.
- Reviewed customer payment histories and negotiated tailored payment arrangements to accommodate individual circumstances.
- Educated customers on navigating company website for account information, enhancing user experience and self-service capabilities.
Customer Service Rep
Old Hickory Buildings & Sheds
Murfreesboro
04.2019 - 12.2019
- Handled high volume of inbound customer calls, delivering knowledgeable and efficient support to enhance customer satisfaction.
- Maintained detailed and accurate customer account records.
- Processed payments received by phone and mail while ensuring accuracy.
Credit and Collections Representative
Goldstar Pens
Shelbyville
05.2018 - 04.2019
- Managed inbound and outbound communications via phone and email to resolve outstanding invoices and enhance customer satisfaction.
- Conducted credit reviews on new orders and reviewed credit references for new or existing accounts.
- Processed customer payments while ensuring accuracy of account records to support timely collections.
Credit and Collections Representative
National Pen Company
Shelbyville
04.2016 - 05.2018
- Evaluated new orders for credit approval and collaborated with customers and Sales Representatives to communicate payment requirements.
- Handled inbound and outbound calls about outstanding invoices, ensuring timely resolution and customer satisfaction.
- Processed customer payments and maintained accurate account records.
Cashier/Sales Associate
Walmart
Manchester
03.2015 - 04.2016
- Ran cash register.
- Stocked and straightened aisles.
- Helped set up displays.
Second Assistant Manager
Cato Fashions
Winchester
11.2013 - 03.2015
- Monitored and achieved sales goals to drive store performance.
- Managed store operations during opening and closing hours.
- Greeted and helped customers on the floor.
- Assisted with returns and refunds.
Education
Master Barber Certification -
Boro Barber Academy
TN01-2015
High school Diploma -
Family Christian Academy
TN01-2013
Skills
- Payment processing
- Customer account management
- Quality assurance
- Customer service
- Administrative support
- Payment reconciliation
- Microsoft Office Suite
- Time management
- Problem solving
- Telephone etiquette
- Communication skills
Timeline
Customer Service Team Lead
Old Hickory Buildings & Sheds
12.2020 - 04.2026
Senior Customer Service Rep
Old Hickory Buildings & Sheds
12.2019 - 12.2020
Customer Service Rep
Old Hickory Buildings & Sheds
04.2019 - 12.2019
Credit and Collections Representative
Goldstar Pens
05.2018 - 04.2019
Credit and Collections Representative
National Pen Company
04.2016 - 05.2018
Cashier/Sales Associate
Walmart
03.2015 - 04.2016
Second Assistant Manager
Cato Fashions
11.2013 - 03.2015
Master Barber Certification -
Boro Barber Academy
High school Diploma -
Family Christian Academy