Rachel Lail
Knoxville
Summary
Dynamic communicator passionate about helping others, with a strong foundation in customer service best practices and problem-solving. Excels in interpersonal and conflict resolution skills, dedicated to ensuring customer satisfaction and fostering lasting relationships. Eager to expand expertise in marketing practices and social media strategies, leveraging foundational knowledge to drive positive outcomes. Experienced in remote work environments, committed to maintaining work-life balance while delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
11.2023 - Current
- Managed a break schedule and ensured policy compliance
- Was responsible for providing a speedy and pleasant experience to guests
- Navigated tough situations with guests who were unsatisfied with their experience
Content Marketing Intern
WithMe, INC.
03.2025 - 06.2025
- Assisted in brainstorming sessions and writing deliverables for luxury amenities
- Researched and constructed blog posts, underwent editing, refined points
- Learned about and utilized SEO
Flight Crew
DEFY
01.2023 - 10.2023
- Helped organize and oversee birthday parties and other events
- Supervised patrons while on the jump floor
- Developed customer service and time management skills
Education
Bachelor's - Journalism
The University of Tennessee At Knoxville
Knoxville, TN05-2026
High School - undefined
University Christian High School
Hickory, NC05.2024
Skills
- Customer service background
- Problem-solving abilities
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Time management abilities
Timeline
Content Marketing Intern
WithMe, INC.
03.2025 - 06.2025
Service Advocate
Target
11.2023 - Current
Flight Crew
DEFY
01.2023 - 10.2023
High School - undefined
University Christian High School
Bachelor's - Journalism
The University of Tennessee At Knoxville