Rachel McFerrin
90 Jacobs St McMinnville
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Skilled receptionist and call center representative with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Cannon County School District
Woodbury, TN
03.2024 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Facilitated small group instruction, enhancing student comprehension and participation in core subjects.
- Collaborated with special education staff to track student progress and adjust instructional strategies accordingly.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Receptionist
Murfreesboro Medical Clinic & Surgicenter
Murfreesboro, TN
05.2019 - 07.2025
- Managed patient check-in processes efficiently to enhance workflow and reduce wait times.
- Scheduled appointments using electronic health record systems, ensuring accurate and timely coordination.
- Answered multi-line phone system inquiries, directing calls to appropriate departments for resolution.
- Maintained organized front desk area, providing a welcoming environment for patients and visitors.
- Assisted with insurance verification and patient registration, improving overall patient experience.
- Collaborated with clinical staff to streamline communication between patients and healthcare providers.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05.2016
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Telephone etiquette
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient scheduling
Timeline
Paraprofessional
Cannon County School District
03.2024 - Current
Receptionist
Murfreesboro Medical Clinic & Surgicenter
05.2019 - 07.2025
High School Diploma -
Cannon County High School