Rachel Santella
Knoxville
Summary
Dynamic bar manager with over 20 years of customer service experience specializing in staff training and relationship building. Proven ability to enhance customer satisfaction through effective problem-solving and organizational skills. Recognized for crafting innovative cocktail menus and fostering a loyal clientele, driving repeat business and operational excellence.
Also experienced with office administration of a local small business, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
17
17
years of professional experience
Work History
Bar Manager
Kaizen LLC
08.2020 - Current
- Manage inventory, ordering, and sales representatives relationships.
- Oversee maintenance tasks for the bar area, ensuring a clean and safe environment for patrons.
- Mentor and train staff members to ensure exceptional customer service standards.
- Maximize customer service by training staff, overseeing operations, and resolving issues.
- Crafted cocktail menu items for seasonal offerings
- Close out cash register and prepared cashier report at close of business.
- Create a welcoming atmosphere, fostering a loyal customer base and repeat business.
Part Time Office Manager/Leather Worker
Honeymouth LLC
03.2023 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Efficiently manage the packaging and shipping of products, ensuring timely delivery.
- Adapt quickly and transitioned easily between office tasks and product production as needed.
- Assist in managing social media accounts, ensuring consistent content and engagement.
Bartender
Tako Tako LLC
08.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender Trainer
Nama LLC
05.2008 - 12.2017
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Education
Bachelor of Arts - English Literature
University of Tennessee
Knoxville, TNSkills
- 20 years of customer service, with an emphasis on creating lasting customer relationships
- Strong communication skills fostering team leadership and staff training
- Staff scheduling
- Data entry
- Organizational skills
- Problem solving in a fast paced environment
- Familiar with Microsoft suite and eager to expand my proficiency with a strong ability to quickly learn new tools and software
Timeline
Part Time Office Manager/Leather Worker
Honeymouth LLC
03.2023 - Current
Bar Manager
Kaizen LLC
08.2020 - Current
Bartender
Tako Tako LLC
08.2017 - 08.2020
Bartender Trainer
Nama LLC
05.2008 - 12.2017
Bachelor of Arts - English Literature
University of Tennessee
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