Rachel Shaver
Knoxville
Summary
Healthcare administrative professional with over 16 years of experience in a large academic medical center. Specializes in managing complex operations, facilitating interdisciplinary collaboration, and providing comprehensive support to nursing leadership. Recognized for attention to detail and commitment to enhancing patient and family experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Division Support Assistant – Complex Medical Surgical Division
Knoxville Medical Center
Knoxville
05.2013 - Current
- Provide comprehensive administrative and operational support to nursing leadership.
- Serve as sole administrative support for multiple inpatient units and leadership team.
- Manage calendars, scheduling, correspondence, travel, and meeting coordination.
- Prepare agendas, reports, presentations, and meeting minutes.
- Coordinate division-wide projects, initiatives, and events.
- Process payroll using Kronos and Workforce Management systems.
- Oversee procurement of supplies and operational resources.
- Track budgets, timelines, and departmental deliverables.
- Serve as liaison across interdisciplinary teams.
- Utilize reporting and capacity management systems to support operations.
- Lead planning of annual Nurses Week activities since 2017.
Certified Nursing Assistant / Health Unit Coordinator / Telemetry Monitor Technician
University of Tennessee Medical Center
Knoxville
10.2009 - 05.2013
- Monitored cardiac rhythms and communicated findings to nursing staff.
- Provided direct patient care and assistance with activities of daily living.
- Coordinated communication among patients, families, and care teams to ensure continuity of care.
- Managed admissions, transfers, and discharges to streamline patient flow and enhance unit efficiency.
- Assisted with daily unit operations in acute care setting to support optimal patient care delivery.
- Maintained patient records using Cerner EHR.
- Demonstrated strong attention to detail and customer service.
Education
Bachelor of Business Administration -
Capella University
RemoteHigh School Diploma -
William Blount High School
Maryville, TNSkills
- Healthcare Operations
- Executive Support
- Project Coordination
- Meeting & Event Planning
- Team collaboration
- Kronos Workforce Management
- Payroll Systems
- Workforce Management Systems
- Cerner EHR
- Capacity Management Systems
- Reporting Tools
- Microsoft Office Suite
- Data reporting
- Word
- PowerPoint
- Outlook
- Teams
- SharePoint
- Documentation
- Interdisciplinary Collaboration
- Problem Solving
- Reporting Tools
Certification
Basic Life Support (BLS), American Heart Association
Timeline
Division Support Assistant – Complex Medical Surgical Division
Knoxville Medical Center
05.2013 - Current
Certified Nursing Assistant / Health Unit Coordinator / Telemetry Monitor Technician
University of Tennessee Medical Center
10.2009 - 05.2013
Bachelor of Business Administration -
Capella University
High School Diploma -
William Blount High School