Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Smith-LaDue

Dunlap

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Cyrus Family Medical Center
08.2023 - 09.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with medical coding and billing tasks.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Maintained inventory of office supplies and placed orders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Cashier

Murphy USA
09.2022 - 08.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.

Personal Shopper

Walmart
08.2022 - 12.2022
  • Scanned items when pulling from shelves to update system stock information.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Completed pickup and shopping orders for customers within local area.
  • Greeted customers and answered product or service questions.

Front Desk Receptionist

Mary E. Baldwin, MD.
02.2022 - 09.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated referral orders for patients to medical specialists for continued care.

Checkout Clerk

Chattanooga Eye Institute
03.2020 - 02.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed basic bookkeeping and document filing.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Welcomed patrons to checkout desk and engaged in friendly conversations while conducting check-out process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Tracked referral request progress and resolved issues to maintain smooth processing.

Front Desk Receptionist

Mary E. Baldwin, MD
03.2016 - 03.2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ
11.2019

Skills

  • Organization and Efficiency
  • Multi-Line Telephone Skills
  • Reliable and Punctual
  • Scheduling and Calendar Management
  • Verbal and Written Communication
  • Administrative Support
  • Multitasking and Prioritization
  • Data Entry
  • Bookkeeping
  • Recordkeeping and bookkeeping

Timeline

Administrative Assistant

Cyrus Family Medical Center
08.2023 - 09.2025

Cashier

Murphy USA
09.2022 - 08.2023

Personal Shopper

Walmart
08.2022 - 12.2022

Front Desk Receptionist

Mary E. Baldwin, MD.
02.2022 - 09.2022

Checkout Clerk

Chattanooga Eye Institute
03.2020 - 02.2022

Front Desk Receptionist

Mary E. Baldwin, MD
03.2016 - 03.2020

Bachelor of Science - Health Care Administration

University of Phoenix

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Rachel Smith-LaDue