Rachel Smith-LaDue
Dunlap
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist. Proven ability in scheduling management and data entry, enhancing organizational efficiency. Recognized for cultivating strong customer relationships and ensuring seamless patient transitions through effective communication and multitasking skills.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Cyrus Family Medical Center
Jasper
08.2023 - 02.2026
- Coordinated patient scheduling, check-in, check-out, and billing payments to ensure smooth clinic operations.
- Verified patient insurance, demographic, and health history to maintain up-to-date records for accurate patient care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Cultivated strong customer relationships through timely responses to inquiries and exceptional accommodations for unique requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Murphy USA
Dunlap
09.2022 - 08.2023
- Processed cash and credit card payments, accurately issuing receipts and providing change to ensure customer satisfaction.
- Operated cash register and POS system, efficiently processing cash, check, and credit card payments.
- Utilized suggestive selling techniques to increase add-on sales and enhance customer shopping experience.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Front Desk Receptionist
Mary E. Baldwin, MD.
Dunlap
02.2018 - 09.2022
- Welcomed patrons at front desk, fostering positive first impressions during check-in process.
- Answered multi-line phone system, efficiently routing calls to proper extensions or taking accurate messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Completed basic bookkeeping and document filing.
- Coordinated referral orders for patients to medical specialists, ensuring seamless transitions for continued care.
Checkout Clerk
Chattanooga Eye Institute
Chattanooga
03.2020 - 02.2022
- Processed cash and credit card payments, issued receipts, and provided accurate change to ensure customer satisfaction.
- Welcomed patrons at checkout desk and fostered friendly interactions to enhance customer experience during check-out.
- Managed financial records and organized documents to maintain accurate bookkeeping.
- Created business documents and spreadsheets to support effective communication.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Monitored referral request progress and addressed issues to ensure timely and smooth processing.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ11.2019
Skills
- Multi-Line Telephone Skills
- Scheduling management
- Administrative Support
- Data Entry
- Data management
- Bookkeeping
- Financial records
- Organizational efficiency
- Multitasking and Prioritization
- Verbal communication
- Reliable and Punctual
Timeline
Medical Receptionist
Cyrus Family Medical Center
08.2023 - 02.2026
Cashier
Murphy USA
09.2022 - 08.2023
Checkout Clerk
Chattanooga Eye Institute
03.2020 - 02.2022
Front Desk Receptionist
Mary E. Baldwin, MD.
02.2018 - 09.2022
Bachelor of Science - Health Care Administration
University of Phoenix