Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Rachel Tyler

Rachel Tyler

Cordova

Summary

Dynamic and detail-oriented healthcare professional with extensive experience in patient care, critical thinking, and effective communication. Committed to fostering team collaboration to achieve optimal patient outcomes while delivering reliable and adaptable support in fast-paced environments. Proven experience in medical procedures, patient assessments, and care coordination ensures the provision of efficient and compassionate care. Passionate about enhancing the patient experience through a holistic approach to healthcare delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Registered Nurse; Heart Failure Med Surg

Baptist Memorial Hospital
06.2022 - Current
  • Charge Nurse
  • Assess and observe patients
  • Listen to patients and analyze their physical and emotional needs
  • Provide counseling and health education to patients
  • Prepare patients for exams/tests and treatment
  • Administer medication and provide medication treatment
  • Attend monthly residency classes for Resident Program (Nov – Aug)
  • Attend annual Nursing Skills Lab

Nurse Intern I

Baptist Memorial Hospital
03.2022 - 06.2022
  • Observe nursing staff and assist RN with required duties

Quality Review and Audit Lead Analyst

Aceredo Health Group, Inc.
11.2020 - 06.2022
  • Monitor Rare Disease Contact Center calls monthly
  • Conduct EQM meetings with Contact Center supervisors
  • Monitor quality and create educational slides for top opportunities

Patient Access Eligibility Supervisor, Rare Disease

Aceredo Health Group, Inc.
01.2017 - 11.2020
  • Manage team members daily and monitoring calls
  • Coach and mentor team members; monitor daily work in progress
  • Conduct team meetings and monthly 1:1’s; Ensure key performance metrics are met for team
  • Attend meetings and Kaizen events; Write/Revise SOPs and Job Aids
  • Hiring/Interviewing potential personnel
  • Launch new therapies for the department

Patient Access Lead / Clearance

Aceredo Health Group, Inc.
10.2014 - 01.2017
  • Manage escalations; Communicate daily with team; improve workflow and processes; Manage workload for team members
  • New Drug Launch team – launch new therapies
  • Write/Revise SOPs and Job Aids (Process and Payer specific)
  • Attend Kaizen events for process improvement
  • Boston Workstation project (April 2015 – present) – Assisted with ESD Script, Co-Wrote Prior Authorization Script, Wrote Medicare and Medicaid Scripts

Resolution Team Leader (RTL)

Aceredo Health Group, Inc.
12.2013 - 10.2014
  • Handle escalated calls from patients and physicians

Patient Access Clearance Specialist

Aceredo Health Group, Inc.
05.2009 - 12.2013
  • Resolve issues with claims and orders to allow shipments to process
  • Coordinate and verify benefit authorizations
  • Start new patients on service to obtain specialty medications

Reimbursement Specialist

Aceredo Health Group, Inc.
09.2007 - 05.2009
  • Money Move Team / Cash Dept
  • Payer Refund Team – Find and resolve overpayments and process recoupments for payers / Medicaid Refunds, Letter M – Z
  • Credit Resolution Team - Reconcile credit balances on patient accounts

Oral Surgeon’s Assistant/Office Manager

Williams Surgery Center
03.2005 - 02.2007
  • Scheduled patient appointments/surgeries; Assisted in surgery
  • Verified insurance benefits (dental/medical); Accounting

Education

Nursing, Adult-Gerontology Acute Care Nurse Practitioner -

Arkansas State University
Memphis, TN
10-2026

Skills

  • Microsoft Office
  • Windows
  • Typing speed of 45-55 WPM
  • Experience with EPIC and AirStrip One

Certification

Registered Nurse – License # 262863, State of TN, Multistate

Awards

Daisy Nomination, 1st Quarter, 2024

Timeline

Registered Nurse; Heart Failure Med Surg

Baptist Memorial Hospital
06.2022 - Current

Nurse Intern I

Baptist Memorial Hospital
03.2022 - 06.2022

Quality Review and Audit Lead Analyst

Aceredo Health Group, Inc.
11.2020 - 06.2022

Patient Access Eligibility Supervisor, Rare Disease

Aceredo Health Group, Inc.
01.2017 - 11.2020

Patient Access Lead / Clearance

Aceredo Health Group, Inc.
10.2014 - 01.2017

Resolution Team Leader (RTL)

Aceredo Health Group, Inc.
12.2013 - 10.2014

Patient Access Clearance Specialist

Aceredo Health Group, Inc.
05.2009 - 12.2013

Reimbursement Specialist

Aceredo Health Group, Inc.
09.2007 - 05.2009

Oral Surgeon’s Assistant/Office Manager

Williams Surgery Center
03.2005 - 02.2007

Nursing, Adult-Gerontology Acute Care Nurse Practitioner -

Arkansas State University
Rachel Tyler