Rachele Sweetser
Culleoka
Summary
Dynamic professional with a proven track record in small business operations and customer relations, notably as the Owner of Sweets Party Treats. Excelled in relationship building, interfacing with Los Angeles celebrities, and significantly improved customer satisfaction and billing reconciliation at MBK Chapman PC. Skilled in Clio-Legal Billing Software and verbal communication, adept at transforming challenges into strategic growth opportunities.
Overview
25
25
years of professional experience
Work History
Owner
Sweets Party Treats
1048 Pickle Road Culleoka
06.2016 - Current
- Award winning custom cookie designer to Los Angeles celebrities and red carpet events.
- Interfaced with clients, celebrities and media at red carpet events and non-profit organizations.
Director of Billing
MBK Chapman PC
120 Vantis #500 Aliso Viejo, CA 92656
05.2021 - 12.2024
- Improved customer satisfaction by addressing billing inquiries promptly and providing clear explanations for charges.
- Championed data-driven decision-making by utilizing advanced analytics tools to monitor trends and identify opportunities for strategic growth.
- Implemented robust auditing procedures to identify potential areas of risk and improve overall compliance with industry standards.
- Established a positive work environment by fostering open communication and teamwork among the billing department staff.
- Conducted periodic reviews of billing procedures to identify areas for optimization and eliminate redundancies in processes.
- Optimized revenue collection through diligent monitoring of outstanding accounts, ensuring timely payments from clients.
- Complied with established internal controls and policies.
- Managed company's healthcare policy for employees and their dependents.
Owner
Monkey Baby Clothing
Laguna Niguel, CA
01.2006 - 06.2014
- Designed and produced boutique children's clothing line.
- Managed day to day business operations with retail accounts.
- Reconciled incoming orders and deliveries.
- Attended industry trade-shows to acquire new accounts.
Marketing Assistant
JBZ Architecture
Newport Beach, CA
01.2000 - 12.2003
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and media strategies.
- Assisted partners with calendaring events and Client meetings.
- Proofread marketing collateral ahead of printing to eliminate errors.
Education
Associate of Science - Health Science
Saddleback College
Mission Viejo, CA05-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Clio-Legal Billing Software for attorneys and Law Firms
Accomplishments
- Contestant on Hulu's "Baker's Dozen," October 2021.
- Featured Business Owner in OC Magazine, 2021.
- Featured Business Owner in People Magazine, 2020.
- Recipient of "Best Dessert in Orange County" 2020
- Designed and produced 1500 custom cookies for SAG Awards, 2020.
- Live Cookie Decorating demonstration, KTLA News, 2018.
Timeline
Director of Billing
MBK Chapman PC
05.2021 - 12.2024
Owner
Sweets Party Treats
06.2016 - Current
Owner
Monkey Baby Clothing
01.2006 - 06.2014
Marketing Assistant
JBZ Architecture
01.2000 - 12.2003
Associate of Science - Health Science
Saddleback College