RACHELLE Wilson
Mount Juliet
Summary
Retail manager with over 15 years of experience in optimizing operations and enhancing customer experiences. Known for strong organizational skills and the ability to lead teams effectively, resulting in increased profitability and improved employee engagement.
Overview
26
26
years of professional experience
Work History
Retail Mechandising
Driveline Retail Services
Coppell, TX
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Manage my own schedule and time
Travel Center General Manager
Pilot Flying J Travel Center
Oak Grove, KY
07.2015 - 07.2018
- Directed daily operations to enhance customer experience and operational efficiency.
- Resolved escalated customer complaints professionally and promptly, minimizing negative impact on overall customer satisfaction rates.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed strategic marketing initiatives that increased foot traffic and sales revenue.
- Analyzed financial reports to identify trends, enhancing budget management and cost control.
- Led team meetings to promote communication, collaboration, and employee engagement across departments.
- Increased store profitability through effective inventory management and strategic pricing decisions.
- Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
- Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
- Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
- Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
- Ensured compliance with all safety regulations and health codes within the facility, maintaining a safe environment for both staff and customers alike.
- Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Kmart, Sears Holding
Louisville, KY
01.2000 - 07.2015
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Developed staff training programs to enhance customer service skills and product knowledge.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Oversaw scheduling and staffing, improving workforce efficiency and productivity levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
Martinsville High School
Martinsville, INSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Retail Mechandising
Driveline Retail Services
01.2019 - Current
Travel Center General Manager
Pilot Flying J Travel Center
07.2015 - 07.2018
Store Manager
Kmart, Sears Holding
01.2000 - 07.2015
GED -
Martinsville High School