Versatile Delivery Manager with 20+ years of global experience turning strategy into results and complexity into clarity. Known for sharp critical thinking, a steady leadership presence, and a talent for guiding high-performing teams through large-scale transformation. Future-oriented and impact-driven, with a strong track record of aligning program & project delivery management with long-term vision—navigating change, inspiring collaboration, and translating vision into scalable results.
Overview
29
29
years of professional experience
Work History
Individual Proprietor
Vanakriti Herbals
Chennai
01.2018 - Current
Vanakriti Herbals is a women-led start-up in the Herbal and Wellness space, established under the Start-up India initiative. A proprietorship venture , it is a Government of India registered and trademark-certified brand . The company manages the complete product lifecycle—from sourcing and processing to packaging, cataloging, and marketing . Products are available on major e-commerce platforms including Flipkart , Snapdeal , and ShopClues , supported by a responsive and adaptive website .
Consultant
PurpleSlate Pvt Ltd
11.2021 - 03.2023
Steered collaborative engagement with Star Health to optimize digital support operations.
Rolled out the Digital Channels Platform to 750+ branches nationwide , enabling unified service delivery.
Established SOPs to align development and delivery functions for smoother execution.
Drove change through client training and enablement programs .
Provided strategic insights via data-driven reporting to support stakeholder decisions.
Shaped InsurTech content strategy , driving audience growth and engagement.
Created thought leadership on fintech, AI, Gen Z, and analytics .
Mentored freelance contributors and maintained high content quality standards .
Vice President / Delivery Manager
Standard Chartered Bank GBS
05.2007 - 08.2017
Led strategic delivery of high-impact digital banking platforms across Middle East, Asia, and Africa , including internet and mobile banking rollouts.
Championed global ECM and BPM implementations , aligning technology with evolving business needs across geographies.
Built and scaled a high-performing global team , fostering leadership, collaboration, and delivery excellence.
Collaborated with executive stakeholders to shape IT strategy, ensure regulatory compliance, and maximize business value.
Created a culture of continuous improvement , championing innovation and operational efficiency across the delivery organization.
Consistently translated complex transformation goals into actionable roadmaps and measurable outcomes .
Project Manager
Prodapt Solutions Pvt. Ltd.
06.2004 - 05.2007
Led offshore delivery operations for high-value telecom clients including Telkom South Africa , Alltel , Windstream , and ACS , ensuring seamless execution and client satisfaction.
Drove resource optimization and revenue-focused reporting , enhancing operational visibility and delivery efficiency.
Conducted strategic offshorability assessments to identify and transition projects for scalable offshore execution.
Instituted a structured project clearance framework , safeguarding quality and governance during offshore transitions.
Partnered with the Practice Head to shape PLM consulting strategies and support business development efforts.
Played a key role in defining engagement models and SLA-driven delivery frameworks for production-critical applications.
Team Lead
Kumaran Systems Pvt. Ltd.
08.2003 - 03.2004
Senior Analyst Programmer
Chemmal Software Pvt. Ltd.
06.2002 - 07.2003
Senior Web Developer
3rd Agenda - An SSI Company
04.1999 - 03.2002
Programmer
Champsoft Pvt. Ltd
10.1996 - 08.1998
Skills
Banking & Insurance
Telecom & HRMS
Enterprise Content Management
Business Process Management
Logistics and Supply Chain Management
Prof Qual & Certifications
MBA - IT & Systems
PMP® certified
ITIL V3 Foundation certified
Program Management Training
Additional Information
Leadership & Strategic Planning
Delivery & Program Management
Critical Thinking & Decision Making
Change Management & Transformation
Process Management & Improvement
Coaching and Mentoring
Technical Expertise
Application Frameworks: Hibernate, Struts, Spring
RDBMS: Oracle, DB2, SQL Server, MySQL
Modelling Tools: EA, ERWIN, Visio
Web Technologies: J2EE, .NET
Business Process Tools: FileNet P8, Oracle Workflow, iPlanet PM
EAI: Web services, SOAP, EMB
Process Expertise
Led risk and compliance initiatives as Portfolio Risk Manager for Online Retail Banking; represented team in internal audits.
Conducted SQA and internal audits to identify gaps and ensure QMS compliance.
Served as Assessment Team Member (ATM) for SEI , appraising Prodapt Solutions in SCAMPI A, B & C for CMMI Level 5 .
Contributed to SEPG , aligning ISO processes with CMMI Process Areas and shaping the QMS framework .