Rafael Cervantes
Murfreesboro
Summary
Dynamic professional with expertise in client relationship and operational excellence. Skilled in managing business strategies and enhancing customer relationships to drive results. Result-oriented with strong background in management and employee coaching.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bank of America
Nashville
10.2023 - Current
- Managing client traffic, engaging and appropriately routing clients, and fostering client retention
- Managing business results through formalized management routines and coaching
- Managing market-level initiatives prescribed by market leaders
- Driving operational excellence by engaging employees on business strategy
- Managing organizational priorities and effective execution
Senior Banker
Bank of America
Murfreesboro
01.2019 - 10.2023
- Partnered with teams to deliver tailored consumer and small business solutions, services, and strategies that addressed personal banking needs and helped clients navigate unique life priorities
- Educated and trained clients on conducting transactions through self-service technologies, enhancing their confidence and independence in using banking services
- Leveraged resources and technologies to enhance client experience and ensure operational excellence in service delivery
- Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance
- Managing client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements
Restaurant Manager
Tacos Y Mariscos Lopez
Nashville
11.2017 - 01.2019
- Responsible for restaurant inventory
- Completing schedules for employees
- Tracked daily sales and balanced cash drawer at end of every shift
- Made bank deposits and processed monthly bills on time.
- Completed weekly reports detailing daily sales, weekly expenses, and employee salaries
- Interact with customers to ensure all the food met their expectations
- Handled customer comments and concerns to enhance satisfaction
Assistant Store Manager
Wells Fargo
Las Vegas
06.2010 - 10.2017
- Lead the team with a balanced leadership that shows care for team member and customers
- Supported team members in delivering outstanding customer service through engagement and guidance
- Coach team members on customer service skills
- Modeled and established expectations for consistent coaching of team members to enhance success
- Assisted in morning meetings to prepare and plan for daily operations
- Assisted customers by addressing their financial inquiries and providing tailored solutions.
Education
High School Diploma -
Adult Education High School
Las Vegas, NV07-2011
Skills
- Client retention
- Business management
- Operational excellence
- Market initiative execution
- Effective communication
- Employee coaching
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Certification
Notary Public in State of Tennessee
Timeline
Assistant Manager
Bank of America
10.2023 - Current
Senior Banker
Bank of America
01.2019 - 10.2023
Restaurant Manager
Tacos Y Mariscos Lopez
11.2017 - 01.2019
Assistant Store Manager
Wells Fargo
06.2010 - 10.2017
High School Diploma -
Adult Education High School