Ragavendran Chandran

Dynamic QA professional with a strong focus on quality assurance, testing, and process improvement. Expertise in identifying and resolving defects to ensure software reliability and enhance user experience. Renowned for fostering effective team collaboration, consistently delivering results, and adapting to evolving project requirements. Proficient in automated and manual testing methodologies, leveraging tools such as Selenium, JIRA, ALM, Postman, and SQL to drive quality outcomes. Recognized for strong analytical thinking, problem-solving abilities, and clear communication skills.

• Certified for Software testing in Selenium, SQL and Manual testing in QSpiders Software testing training Institute.
• Successfully completed the course of PLC and SCADA overview conducted by Technical School of Yokogawa India Ltd.
• Successfully completed the Course for Ceritified Professional Selenium Tester from Global Association for Quality Management.

• Understanding business requirements, Test Scenario creation, Test case preparation, Test date set up, Test case execution, Defect logging and Test Reporting
• Develop test cases and prioritize testing activities.
• As an QA Engineer, Worked in Cucumber Framework using Java with selenium for Front End Testing.
• Worked in Confluence to review FR functional Documents and design test cases for the assigned US.
• Keeping management informed of project schedules,status,issues and Metrics.
• Providing Mentoring,guidance and training to new joiners/team members responsible for QA Activities and for quality deliverables to the client.
• Responsible for Data load validation and reporting tool,SIT,Defect Reporting and Closure.
• Attending Daily Stand-up Calls to Understand the changes being implemented in the current sprint.
• Mentoring and Co-ordinating the team members for smoother delivery and providing support during user and pre - prod testing phrases.
• Reporting Defect Reports promptly and thoroughly for defects resolution and enhancements.
• Validated the API using the Postman tool for endpoint Validation.
• SQL for the Validation data and retrieval of data using Neo4J using Cypher Query.
• Various Report Defecting and enhancements tools are JIRA,Zephyr,ALM,Oracle DB, Mongo DB.
• Execute all the test cases and report defects, define severity and priority for each defect.
• Troubleshooting the problem and providing the root cause and solution.
• Executing the critical functionalities scripts through Automation process as well as manual testing in some cases(Based on the Requirement) .
• End to End Testing in different environments like (UAT, BETA, PRODUCTION,QA)
• Developing test cases, end to end application testing along with the defects logging and reporting.
• Executing the critical functionalities scripts through the Manual Testing process.

• Name of the Company : Hinduja Global Solutions, Bengaluru. Year – Oct 2016 - Oct 2017
• Role :Technical Support Executive
• Role description :
• Networking - Broadband and Networking related Queries
• Handles all types of Networking related queries to the Customer like Trouble shooting, DNS Changes in the System
• Network issues to Connection issues like Slow Speed issues in the Internet
• Assist customers with Network related issues and Billing Related queries.
• Handle escalation calls to resolve customer’s issue and provide the satisfied resolution to the Customer
• Providing New Technology Changes to the Customer to enhance the Network Experience in the System or Company.

• Configuring and manually testing software applications.
• Completing functional, regression, performance, Sanity, UAT, Beta Testing.

• Overall, 7 Years of experience - 6+ Years in Manual & Automation Testing.
• Analyzing the requirements and testing the applications.
• Interacting with Development Team, Business Team and Carry on Validation Activities throughout the phases of (SDLC & STLC).
• Performed SFMC (Sales Force Marketing Cloud) offer for SMS and Email.
• Well versed with defect life cycle, window based and web based software’s
• Working as a Team Member to facilitate any kind of issue or support which helps to create Functional Requirement Specification documents for Tech Lead.
• Involved in Functional, Integration, System, Regression, smoke, UI & Compatibility Testing.
• Worked for clients and helped in giving Technical inputs and assisted them in system development and testing.
• Knowledge in coordinating and working with developers and UAT environment.
• Exposure to Agile software development and QC

I hereby declare that the information furnished above is true, correct and complete to the best of my knowledge.