Ragavi Srinivasan

Working on the project of Siemens Metering Services (SMS) handling power-related meter issues. Working under 20+ subprocesses to resolve various kinds of power issues based on SLAs. Supporting the customers through calls and emails to resolve the issues, and also via the query portal.

Confirmation on the customers for their declined transactions using their debit cards. Analyzing fraud activities and blocking the debit cards with the confirmation of the customers. Picking up live alerts and confirming declined transactions. Handling the declined transaction regarding international payments, incorrect PIN payments, and insufficient limit payments.

Handling calls and emails, and explaining all the 19 properties of GRT groups and their room categories to inbound and outbound travel agents. Sending proposals regarding the requirements for hotel rooms and banquet halls for all the properties of the GRT group. Preparing rate letters and sending those to the travel agents based on their category. Preparing the monthly report, compiling the monthly report, and feeding the individual property productivity into the master productivity report.