Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Raghavendra Subbiah

Chennai

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience

Work History

Manager - People & Culture

Encora Technologies Sdn. Bhd.
09.2023 - Current
  • Lead end-to-end HR operations, including payroll, benefits administration, recruitment, onboarding, performance management, and employee relations for a multinational workforce.
  • Oversaw internal and expatriate recruitment, managing Employment Pass applications, renewals, cancellations, and dependent passes in compliance with MDEC and Immigration regulations.
  • Designed and executed onboarding and orientation programs, reducing new hire ramp-up time, and improving early engagement.
  • Developed HR policies, strategies, and procedures aligned with organizational objectives, compliance, and statutory requirements.
  • Provided guidance on workforce planning, succession planning, and annual HR budgeting to support long-term business growth.
  • Acted as the primary contact for employee relations, grievance handling, disciplinary actions, and conflict resolution, fostering a positive workplace culture.
  • Ensured full compliance with employment laws and statutory frameworks (Employment Act, Industrial Relations Act, EPF, SOCSO, HRDF, Income Tax).
  • Produced HR dashboards and reports (payroll, headcount, turnover, manpower planning) to enable data-driven decision-making.
  • Led employee engagement initiatives, CSR programs, and wellness activities, improving morale and retention.
  • Supervised, coached, and mentored the HR team to ensure the effective delivery of HR services.

Assistant Manager – People & Culture

Encora Innovation Labs India Pvt. Ltd.
08.2020 - 08.2023
  • Managed the complete employee lifecycle, including recruitment, onboarding, training, performance reviews, promotions, and separations for over 400 employees.
  • Partnered with hiring managers to coordinate end-to-end recruitment, including interviews, background verification, and onboarding logistics.
  • Implemented training and development programs, supporting talent growth, succession planning, and career progression.
  • Administered payroll, benefits and bonus payouts in collaboration with Finance.
  • Generated and analyzed HR dashboards and reports to support strategic workforce planning and operational decision-making.
  • Acted as the first point of contact for employee queries, grievances, and compliance issues, conducting investigations, and recommending resolutions.
  • Designed and executed employee engagement and wellness initiatives, increasing retention, and improving workplace culture.
  • Supervised and guided HR and administrative executives to maintain service quality, operational efficiency, and adherence to policies.

Executive – Administration

Raqmiyat Information Technologies Pvt. Ltd.
07.2019 - 07.2020
  • Managed daily office operations, including procurement, equipment maintenance, and inventory management, ensuring an uninterrupted workflow.
  • Maintained accurate digital and physical filing systems, streamlining document retrieval and record-keeping.
  • Coordinated travel arrangements, meetings, and conferences, including visa processing for KSA/UAE assignments.
  • Oversaw vendor relationships, negotiated contracts, processed invoices, and implemented cost-saving measures.
  • Supported HR functions, including onboarding, exit formalities, and mentoring new hires.
  • Assisted Finance with budget tracking and expenditure reporting, improving operational efficiency.
  • Documented meetings, hearings, and activities for management reference, enhancing decision-making.

Operations Officer

VFS Global
06.2017 - 07.2019
  • Managed day-to-day operations at the U.S. Visa Application Center, processing over 1,000 applications weekly, with 100% compliance to U.S. regulations. Embassy/Consulate guidelines.
  • Coordinated backend operations, audits, and SOP updates in collaboration with the U.S. Consulate.
  • Guided applicants through the visa process, reducing errors and rejections at the consular stage.
  • Trained and supported new staff on SOPs, application handling, and customer service protocols, improving overall team efficiency.
  • Monitored operational performance and prepared reports, identifying process gaps, and recommending improvements.
  • Organized internal and external events, team-building activities, and process improvement initiatives to enhance workplace efficiency and morale.
  • Updated and published SOPs using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Education

MBA - Operations

TNOU
Chennai, India
01-2022

BBA - Business Administration

Madras Christian College
Chennai, India
11-2015

Skills

  • Legal compliance
  • Employee retention
  • Employee relations
  • Grievance handling and redressal
  • Performance management
  • Workforce management
  • Policy implementation
  • Contract management
  • Goal setting
  • Benefits and compensation management
  • Stakeholder management
  • MS office

Software

Microsoft Dynamics 365

Advanced Excel

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Advanced (C1)

Timeline

Manager - People & Culture

Encora Technologies Sdn. Bhd.
09.2023 - Current

Assistant Manager – People & Culture

Encora Innovation Labs India Pvt. Ltd.
08.2020 - 08.2023

Executive – Administration

Raqmiyat Information Technologies Pvt. Ltd.
07.2019 - 07.2020

Operations Officer

VFS Global
06.2017 - 07.2019

MBA - Operations

TNOU

BBA - Business Administration

Madras Christian College

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Raghavendra Subbiah