Raghavendran C

About Leo Pharma

A global company dedicated to advancing the standard of care for the benefit of people with skin conditions, their families and society.

Note: HCL Tech being an assisted captive for Leo Pharma.

Responsible as a Application Manager at Leo Pharma -

• Streamlined application deployment processes for faster implementation of new software solutions.
• Implemented security measures like carbon black to protect sensitive data from unauthorized access or breaches.
• Reduced downtime, ensuring timely completion of system upgrades and patches.
• Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
• Enhanced user experience with continuous assessment and improvement of application functionality.
• Collaborated with cross-functional teams to develop innovative solutions that met business needs and objectives.
• Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
• Ensured compliance with regulatory standards by staying informed about relevant laws or guidelines affecting the industry.
• Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
• Managed successful migrations to new platforms, minimizing disruptions to line of business.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.

About ValGenesis

ValGenesis VLMS is the industry standard digital validation platform for life sciences worldwide. Peerless in capability, it empowers to enforce standardization, ensure data integrity, reduce risk, lower the cost of quality, and strengthen compliance posture.

• Managed ValGenesis - VLMS and other products (SaaS) Implementation projects for leading Life Science industries.
• Managed projects with multiple integrations with other software's like Service Max.
• Achieved project deadlines by coordinating with stakeholder to manage performance.
• Achieved customer appreciations certificates from one of the leading pharmaceutical industry for the extraordinary services provided (Certificates available in LinkedIn)
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed and initiated projects, managed costs, and monitored performance.
• Maintained open communication by presenting regular updates on project status to customers.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Reported regularly to managers on project budget, progress and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Facilitated workshops to collect project requirements and user feedback.
• Provided detailed project status updates to stakeholders and executive management.
• Developed and implemented strategic project plans to meet business objectives.
• Negotiated and managed third-party contracts related to project deliverables.

About Equiniti

Equiniti is a product based company with some services include share registration arrangements for top 200 FTSE listed companies, outsourcing of complaints management and administration and payment services for pension schemes .

Roles & Responsibilities as Senior Solution Designer

Has good experience in writing functional Use cases, UI Documents , Report specifications, Report Mock-ups for core application named SIRIUS that provides centralized data for multiple client facing applications like Shareview.co.uk etc... This application is also used by Customer Support Centre to locate shareholder/employee information to manage information and process 200+ transactions like Adding/Amending Bank Account etc...

Some of my day to day routines as follows:

• Interpret and support elaboration of business requirements
• Devise and design software solutions to then:
  -Worked within IT to agree and estimate delivery costs for proposed solution
  -Worked with Business and external stakeholders to agree proposed solution
• Acted as IT solution subject matter expert during all phases of solutions delivery.
• Provided support to project teams on functional queries pertaining to requirements
• Provides detailed solution design artifacts to support build and test delivery phases.
• Support IT Development and Testing teams with clarifications, data queries and triage of issues
  Works with multiple projects at various stages of delivery
• Used variety of tools and techniques to tailor designs for internal and external users, ex. VISIO, Excel Mock-Up etc...
• Ensured requests for change are impact assessed and tracked to support Project Change Control

Some of the Roles & Responsibilities with CGI

Functional Analyst –SNC LAVALIN 2017-2018

· Functional Analyst for SNC LAVALIN - a Montreal-based company, provides EPC (Engineering Procurement & Construction) services in a variety of industry sectors, including mining and metallurgy, oil and gas, environment and water, infrastructure and clean power.

· Gathered Requirements for Various Applications named PM+ (Project Management Suit), WMS (Work Management System), MMS (Material Management Systems) etc…

· Engaged in regular call with the Onshore Business Analysts, Documents the Business Requirements (BRD), Prepares High level Estimations (HLE), Does analysis and prepares Functional Requirements (FRD).

· Prepared Data flow diagrams, Process Diagrams wherever applicable that is easily understandable by the various levels of Stakeholders and Development teams.

· Adhered to Software Development Life Cycle (SDLC) and timely delivery of the change requests or new enhancements.

· Performed PRE-UAT testing as to check the development is aligned to the requirements.

· Prepared Test cases, Test result documentation.

· Identified Bugs in the system and proposed solution and enhancement plans to the Client and sought appreciations.

· Always delivered the requirements to the client on time and avoided any SLA breaches.

· Documented all the communications against the ticketing tool effectively.

Requirement Engineering – BMW- Human Machine Interface (HMI) 2015 -2017

· Has been a pilot member in transiting the BMW-HMI Specification team from Munich, Germany.

· Handled “SPEECH” component involving in creating specification for multilingual complex voice reorganization.

· Handled “HMI SETTINGS” Module for all BMW, MINI, Rolls Royce variants.

· Gathered Customer requirements and simplified wireframes into easily understandable documents.

· Requirements are thoroughly analyzed and conducted discussion forum for clarifications.

· Attend regular SCRUM meetings.

· On approval for proposed framework design the requirements are converted into scripts via IBM Door.

· Processing the Doors data and publishing the data over a web based data management PDM tool

· Analyzing data errors and fixing the Door scripts to ensure flawless data supply to the development teams across globally.

· Maintenance & review requirement concept framework with the customer for closure.

· Review implementation.

Analyst –SHELL Fuel Card Management 2011 - 2014

· Initially joined as an analyst, traveled to Onshore for KT and brought the fraud management services to Chennai and Bangalore.

· As a pilot involved in responsibilities such as documentations, reverse KT, Brainstorming sessions, & Floor assistance.

· As a Fraud analyst had experience in screen the alerts triggered from the Risknet application and report suspicious alerts to respective BU within Shell

· Later promoted as a Subject matter expert, moved into application management team as a Functional analyst for Risknet.

· Prime responsibility is to gather the requirements from global BU in terms of the Fraud trends, or be cautious of any reported skimming, or theft of cards etc.

· Assist the technology team to put in the right Business rules to filter out fraudulent alerts from the specific countries.

· Discusses the global fraud trends across the globe through regular calls with SPOC's

· As a token of appreciation I have been mentioned on the internal portals of Shell for benefiting millions of Dollars for shell.

Technical Support Engineer –Trendnet Products

· Readily available for supporting Trendnet US/Canada Customers on their Small Office/Home Office network products like, Routers, Network Adapters, IP-Cameras, Wi-Fi extenders and so on.

· Provide technical assistance on network configurations via remote assistance.

· Ability to visualize the customer situation and the network connectivity and provide solutions.

· Being an excellent communicator and obtains the customer confidence while troubleshooting.