Raghu Balasubramaniam
ISeries Developer
Chennai
Summary
Experienced in AS400 Technology with over 10+ years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Lead Consultant Technology
Virtusa Consulting Services Private Limited
10.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Developed clear specifications for project plans using customer requirements.
- Documented technical workflows and knowledge to educate newly hired employees.
- Designed customized solutions for proposals to potential customers.
Senior Software Engineer
Tech Mahindra Ltd
03.2020 - 09.2021
- Application development and deliverables through the Agile model, Customer engagement and managing stakeholders, Solution Design and Development, Functionality review, and support user acceptance.
Team Lead
Cognizant
05.2019 - 03.2020
- Provided Iseries Application support to customers globally across all European Markets, Asia-pacific and Latin America markets.
- Assigned daily employee tasks and monitored activity and completion.
- Worked with team members to improve performance and implement training updates.
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Onsite Coordinator
Cognizant
03.2018 - 04.2019
- Application Value Management and Enhancement for In-house iSeries Applications. SME for iSeries modules/applications and supporting customers globally across all European Markets.
- Provided support to customers for Order Management System (OMS), Warehouse Management System (WMS), and Transportation Management System(TMS).
- Analyzed customer needs to create and implement appropriate solutions.
- Developed and maintained system applications customized to suit the daily needs of end-users.
- Worked closely with clients to establish specifications and system designs.
Associate Software Engineer
Cognizant
07.2016 - 03.2018
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for critical issues.
- Maintained existing applications and supporting customers globally across all European Markets.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Resolved malfunctions with application systems and programs through troubleshooting.
- Performed regression and system-level testing to verify application quality and function prior to release.
Programmer Analyst
Cognizant
11.2013 - 07.2016
- Solving Incidents, Service request through Onsite/Offshore production support model working with clients across US Markets.
- Investigated and addressed AS400 system issues to enhance usability and improve functionality.
- Identified causes of issues within applications and determined which modifications needed to be made.
Education
Bachelor of Engineering - Mechanical Engineering
Kumaraguru College Of Technology
Coimbatore 06.2009 - 04.2013
Skills
Ticketing: Remedy, ServiceNow and Jira
Job Schedular: UC4 and CA
Technical analysis
Testing and maintenance
Development Lifecycles
Requirements gathering
Technical Support
Timeline
Lead Consultant Technology
Virtusa Consulting Services Private Limited
10.2021 - Current
Senior Software Engineer
Tech Mahindra Ltd
03.2020 - 09.2021
Team Lead
Cognizant
05.2019 - 03.2020
Onsite Coordinator
Cognizant
03.2018 - 04.2019
Associate Software Engineer
Cognizant
07.2016 - 03.2018
Programmer Analyst
Cognizant
11.2013 - 07.2016
Bachelor of Engineering - Mechanical Engineering
Kumaraguru College Of Technology
06.2009 - 04.2013