Raghul Kumaresan

Roles and responsibilities:

• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Implementing the omnichannel orders and inventory automation infrastructure, partnering with Vinculum, resulted in a 2x reduction in TAT.
• Responsible for automating process integrations between the ERP, POS, CRM, PG software which ensured an airtight data flow between systems.
• Open API integrations between different platforms.

Partners I have worked with.:

• Wondersoft - POS partner
• Unicommerce/Vinculum — Omnichannel orders and inventory management software vendor.
• Gupshup - SMS & WhatsApp service provider
• Shiprocket/Delhivery - E-commerce logistics supplier Integration based on the Proximity
• Binary - Shopify Website and app development agency
• Razorpay/GoKwik- E-Commerce payment Gateway service provider

Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent reputation for resolving problems and driving overall operational improvements.

• Also worked as a Machine Learning Data Associate in Alexa Shopping Operations Team.
• Drafted SOP for feature launch.
• Assisted in stabilizing peer group process and making it a success across the organisation.
• Acted as POC for various processes and handled the stakeholder requests.
• Engaging with clients on high level and detailed requirement gathering and documentation.
• Experienced in preparing project initiation document, building business solution, executing user acceptance test on the business options and recommendations.
• Effectively interacting with the stake holders on the best fit solutions and resolving conflicts, if any.

• Company Overview: Theatrical firm
• Experienced in managing people, dealing with their needs, effective extraction of work with minimal effort, good degree of staff satisfaction and target achievement.
• Dealing with other business personnel to start a franchise within the firm and working to create to win-win scenarios.
• Effective Management of available resources.
• Managing all the financial activities involved in the firm including revenue, profit, and share.
• Attracting customers with various strategies aligning to the business ideas.
• Successful in articulating the developed thoughts among people for decent business rate improvement.
• Dealing with government officials whenever necessary.