RAGHUL R

• Worked as "PRODUCTION SUPPORT" for 1year and 9 months and also possess technical knowledge in Oracle SQL and LINUX.
• Handled L1/L2 level tickets with 24/7 support.
• Well versed in writing SQL queries using Joins, Functions, Set Operators, Sub Queries etc.
• Handled UNIX commands like grep,sed,awk, find, cut copy.
• Incident ,Problem Change Management and managing work order life cycles following ITIL process.
• Have a strong knowledge in Oracle database on both Windows/Unix environments.
• Possess good knowledge and experience in Unix commands to handle Linux applications.
• Gained a deep knowledge in job monitoring and leadership skills.
• Provided comprehensive support to end-users by troubleshooting issues and delivering training sessions on best practices, resulting in improved user satisfaction and reduced incident escalation.
• Actively participated in system performance tuning and optimization initiatives, leading to enhanced application responsiveness and reduced downtime, thereby improving overall service delivery.

Domain : Investment Banking 

Client : Riovic Investment Bank 

Tools : SQL Developer, Autosys, Winscp, Servicenow

• Identifying risk proactively and proposing solution to resolve them, addressing the application issue in high priority and provider relevant information to them as needed.
• Maintain service level targets as per service level agreements(SLA).
• Worked on different database by connecting it using SQL developer tool for easy access of data.
• Monitoring jobs by using Autosys tool and also used for scheduling and reporting the jobs.
• Used Putty configuration tool to access multiple servers.
• Used WinSCP tool for transferring files from windows To UNIX or UNIX to windows.
• Based on the incident, request and change ticket using Servicenow ticketing tool and also close existing tickets.
• Worked as L1 support and did service desk activities.
• Did ticket creation and Closing as a part of Incident Management.
• Have to monitor the jobs and need to inform if there any failure happens.
• Have to close existing issues.

• Father's Name: Raja S
• Mother's Name: Revathi R
• Date of Birth: 30/07/1998
• Marital Status: Single

I hereby declare that the above information mentioned in the resume is correct and complete to the best of my knowledge and belief.