Summary
Overview
Work History
Education
Skills
Applications
Timeline
Generic

RAGHUL R

Vellore

Summary

Dedicated professional with over 5+ years of experience in logistics, order management, and billing.. Expertise in validating agreements, processing orders , and ensuring accurate billing post-delivery. Proven track record in collaborating with cross-functional teams to enhance service delivery and streamline revenue booking. Skilled in using Oracle for efficient order processing.

Overview

6
6
years of professional experience

Work History

Senior Executive Analyst

Freight-Riders Logistics India Pvt,Ltd., Tada-Andhra Pradesh.
Tada
02.2024 - Current
  • Verification of Order accuracy with a thorough understanding of all customer requirements
  • Accurate entry of order data into Oracle & Salesforce.
  • Process, follow through and ensure on time fulfillment of orders.
  • Resolve all backlog issues, including order hold release, product or item number discrepancies and missing order detail requirements.
  • Providing timely order status information to customers if delayed.
  • Communicating all customer order requirements to cross-functional team members.
  • Maintaining, updating and communicating Customer Record changes in Salesforce and SAP Managed the end-of-life (EOL) part number file, ensuring timely updates for any changes.
  • Collaborated with internal team representatives to maintain seamless communication and provide ETA updates.
  • Trained new team members on internal processes and product management. Managed escalations to ensure timely resolution of issues.
  • Attended daily and weekly calls while performing quality checks and conducting audits

Customer Service Executive

Lourds Forwarding Pvt,Ltd
Tada
07.2019 - 11.2023
  • Coordinated shipping requests for expedited delivery and documented accurately to ensure process the Special Economic Zone (SEZ) Bill filing based on the Import and Export shipment.
  • Created and monitored warehouse information and data in ice gate web portal. Processing the DTA sales, DTAPEx (Procurement Bills), and zone-to-zone transfer files in the NSDL web portal.
  • Processing the DTA sales, DTAPEx (Procurement Bills) and zone to zone Transfer files in NSDL web Portal.
  • Identified and process both regular and rush orders. Collaborated with customer service team members to ensure that customer orders are correct.
  • Processing shipping bills for international transactions involving various currencies like USD, EURO, CNY, RMB and it is essential to clearly include the value of goods and charges in the respective currency.
  • Applying Form -13 and VGM in ODEX web Portal.
  • To Process the Re-Warehousing Completion like Documents Closing and printing

Education

Electrical And Electronics Engineering

Kingston College Of Engineering
Vellore
09-2018

HSC -

Vetri Vikkas Matric HR Secondary School
Salem
06-2014

SSLC -

Voorheer Higher Secondary School
Vellore
06-2012

Skills

  • Customer Support
  • Order management
  • Billing
  • Quality
  • Vendor Orders Validation
  • SAP
  • Salesforce
  • Cross-Functional Collaboration
  • Knowledge of Billing Systems
  • Invoice Generation
  • Distribution
  • Problem Resolution in Billing
  • Data Validation
  • Problem Solving

Applications

  • SalesForce
  • Oracle
  • SAP - Order Management
  • Sales Logix
  • Termsync
  • PDM (Product Data Management)
  • RMS (Resource Management System)

Timeline

Senior Executive Analyst

Freight-Riders Logistics India Pvt,Ltd., Tada-Andhra Pradesh.
02.2024 - Current

Customer Service Executive

Lourds Forwarding Pvt,Ltd
07.2019 - 11.2023

Electrical And Electronics Engineering

Kingston College Of Engineering

HSC -

Vetri Vikkas Matric HR Secondary School

SSLC -

Voorheer Higher Secondary School

Similar Profiles

CREATE PROFILE
RAGHUL R