RAGUL B

• Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
• Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
• Partnered with sales teams to provide pre-sales product demonstrations for potential clients, ultimately contributing to higher closing rates.
• Developed a library of engaging training materials, including videos, presentations, and user guides to support onboarding efforts.
• Facilitated cross-functional collaboration between teams such as marketing and engineering during product launch preparation phases, ensuring smooth rollouts with minimal issues.
• Competitor Analysis to understand strengths, weaknesses, and market position.

• Training new agents with the process and maintaining higher standards in terms of quality.
• Delivered exceptional customer service to grow business, resolve issues, and maximize customer experience.
• Strong Problem solving, People management, Decision Making Skills.
• Provided subject matter training to employees.
• Communicated with quality teams and clients to maintain firm grasp of training requirements.
• Created unique materials to support training programs.
• Developed new and improved training programs to fit underserved areas.
• Decreased training time by designing effective new training programs.
• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Contact: 9566820627 - Team Lead

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