Ragupathi N
Application support
Chennai
Summary
Overall 5.9 Years of experience .Mainly worked as an Application support for 4.8 years out of interest moved to development with .net,Angular for like 1 Year would love to continue working in APPLICATION SUPPORT .Very good knowledge in ORDER MANAGEMENT,LOGISTICS,SHIPPING ,QUICKBOOKS ,Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Software Engineer
Wipro Technologies
Chennai
02.2023 - 11.2023
- Developed and implemented training initiatives for new hires.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Developed robust, scalable, modular and API-centric infrastructures.
- Translated technical concepts and information into terms parties could easily comprehend.
- Reduced average call resolution time by implementing targeted process improvements and training initiative
Application Support Engineer
Expert Solution Technologies
01.2018 - 01.2023
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Assisted with the integration of third-party applications into existing systems, enhancing overall functionality.
- Communicated with clients to define business objectives and present individualized solutions.
- Participated in product development discussions, providing valuable input on application design and functionality improvements.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Wrote code for database applications.
- Designed and developed application scripts for test scenarios.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Education
B.tech - Information Technology
Sakthi Engineering College
Chennai, India 08.2011 - 12.2015
Skills
Knowledge in API ,SQL,Net
GO to assist , Kayako ticketing system , Zoho support ,Team Viewer , Any Desk
Problem-solving mindset
Technical support escalations
Technical Analysis
Proficient in English Tamil
Timeline
Senior Software Engineer
Wipro Technologies
02.2023 - 11.2023
Application Support Engineer
Expert Solution Technologies
01.2018 - 01.2023
B.tech - Information Technology
Sakthi Engineering College
08.2011 - 12.2015
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