Raja Selvaraj
Chennai
Summary
Process Management Lead with over 19 years of experience in Payments Domain, Software application testing, Product management & Implementation, Mortgage Loans Lending services , Process improvement and efficiency within Banking Industry. Innovated new processes and positive impacted profit margins, efficiency, and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
AVP - Head of Payments & Mortgage Loans
Citicorp Services India Limited
08.2015 - Current
- Responsible for the overall functioning of the team in the O&T Business functions and covering entire spectrum of activities like People Management, Stakeholder Management, Estimation & Capacity planning, Project Delivery, Control & Compliance, Revenue Projections, and MIS Reporting.
- Managing a team size of 90+ which includes Core banking critical activities such as Payments Processing, ISO 20022 MT to MX Project Management , Product Management, UAT Application testing, Sanctioned Screening, Reconciliation, Balance Transfer & Credit Balance refund, Financial internal Crime & Fraud Monitoring, Regulatory reporting, Customer Onboarding, Mortgage Loans, Rewards processing.
- Key member of Process risk review (PRR) team in CSIPL, conducted a detailed process gap analysis & review across 4 different markets (India, UAE, Singapore & Australia) specifically on Payments Processing, objective to mitigate the hidden risk in sub process level and adapt to a best practice and uniformity across processes.
- Understanding and analyzing the biz requirements; developing / implementing projects in line with pre-set guidelines.
- Transition Planning and preparation of detailed transition Plan and schedule
- Identifying scope for Process improvements to enhance productivity and operational efficiency.
- Process gap Analysis and implementing adequate measures to streamline processes.
- Monitoring and analyzing key process metrics like Schedule adherence, staff turnout, TAT, productivity, efficiency, timeliness, and accuracy using statistical and industrial tools.
- Governance risk & Compliance (GRC) to practice a common framework, processes for managing risk and controls, also to deliver improved efficiencies in the Managers control Assessment (MCA)
- Co-ordination of MCA activities such as identification of risk process area, review of ARCMs in CRC (Citi risks and control) system and monitoring various process areas and ensure the Continuous risk management (CRM) review being done
- Review of iCAP if necessary and track the gap identified and ensure appropriately closure before the due date.
- Supporting Annual Risk Assessment (ARA) to ensure the completeness and adequacy of the MCA
Technical Project Lead
Wipro Technologies
01.2012 - 08.2015
- Coordinated efforts between designers, developers, testers, and other key contributors to ensure smooth transitions throughout the entire development process.
- Conducted regular progress reviews with clients and internal stakeholders to maintain alignment on project objectives and expectations.
- Conducted post-project evaluations and documented lessons learned to continuously improve project management processes within the organization.
- Optimized resource allocation by efficiently managing personnel assignments across various projects based on skill set compatibility.
- Managed stakeholder expectations effectively by providing accurate estimates on project timelines while considering potential roadblocks or delays.
- Implemented best practices to drive quality IT project delivery.
- Handled different Message types (e.g. MT 1xx – 9xx Series) in various regions of Deutsche bank MINT region and analysis in case of any payment rejection and providing resolution.
- Extensive knowledge on various SWIFT MT types in relation to Payments, Payments investigations, Statements, Trade finance, FX settlements etc.
- Trained the team on various swift Payment concepts, methods, and related Payment investigations.
- Participation on KT Sessions conducted by the Client and to understand the key functions and cascade the knowledge gained to the entire project team.
- Status Tracking, Issue resolution, Team Management
- Preparation of Detailed Test Plans, Test Strategies, Test Schedules.
- Defect Management - analyzing the code bugs, Defect tracking and Reporting.
- Preparing Training Materials and conducting Knowledge transfer sessions
- Daily/Weekly Status update to the project team members on the progress
Team Leader - Central Processing Unit
TCS EServe
11.2004 - 01.2012
- Considered COE (Center of Excellence) for the Funds Transfer process, our Funds transfer and remittances unit brings comprehensive transaction processing services for Foreign Currency remittances. The services include:
- Processing of Foreign Currency Outgoing & Incoming funds transfers including scrutiny of funds transfer request and MIFT, Compliance checks, passing accounting entries, message creation on SWIFTNET, proper/correct routing of messages, computing and passing of appropriate charges.
- Funds Transfer Reconciliation & Investigations: Daily reconciliation of balances in the Nostro account & interbank accounts against the balance in the General Ledger Books.
- Investigation on the Telex message MT199, MT999, MT n92 received from other banks and sending telexes to remitting bank for UTA, BCNR, ROF etc
- Handling customer queries raised by the Citi Phone officers & Customer Advocacy Team of Citibank Australia and handling queries raised by various other banks.
- Responsible for the ensuring reporting of Significant Cash Transaction Reporting items as mandated by the Australian Government to their reporting site
Education
Bachelor of Commerce - Commerce
Guru Nanak College
Chennai, India03.2004
Skills
- CITIFT (Global Pay Plus), FTI
- CITIDIRECT,
- MAINFRAMES, ALS
- FLEXCUBE,
- SWIFT MINT NETWORK,
- ECLIPSE,
- CSAW SANCTION SCREENING SYSTEMS,
- SAMS,
- TCON
- JIRA,
- HP ALM
- RTDMS, TIGRA, Blue print
Area of Specialization
- ISO 20022 MT to MX Project Implementation
- Manual Testing, Agile , Scrum, Lean
- Product management & Implementation
- Transition Management & Process re-engineering
- SWIFT Payments Messaging
- Sanction Screening
- Wealth Management - AML & KYC , Customer Onboarding, TDs
- Regulatory Reporting, SAR reporting, TTR
- Operational & Compliance Risk Management,
- Mortgage Loans Lending services & Rewards,
- Vendor Management
Certification
Professional Development Studies:
- Pursuing Certified Scrum Master (CSM) from Star Agile
- CITI Catalyst Alumni (Product Management)
- SWIFT Messaging ISO 20022 MT to MX transformation OVERVIEW
- Attended web based “PMP certification course” as per PMBOK” – IIPM Chennai
- Attended online course “International Leadership & Organizational Behavior” – University Bocconi
- Completed TCS Business Domain Academy course
- Certificate in Swift Concepts (Grade A)
- Certificate in Payment Systems Concept ( Grade E)
- Completed Accountant Assistant Course in Bharathiya Vidhya bhavan. (Includes Ms-office, Tally & Exngn)
Projects and Transitions
- Transition Management, lead the Process transition team and successfully migrated the processes from TCS, CBPS (Manila) to Citicorp Services.
- Successfully Tested & Migrated TD process for Citibank Guam Funds transfer Operation.
- Successfully Tested & Migrated CITIFT (GPP) system migration for Citibank Australia FT
- Successfully handled CITIFT (GPP) system migration for Guam Funds transfer
- Migrated new process from Citibank Australia & Guam (Emergency Cash, AUSTRAC & SCTR reporting, Bank Check process for virgin accounts & TD processing)
- Successfully Tested & Migrated RAINBOW project for Citibank Guam systems tested EBS, Eclipse & Citi FTI.
- Ability to executing test scripts prior to UAT and Planning UAT Sessions
- Validation of applications in production environment prior to release.
- Extensive experience in coordinating testing effort, responsible for test deliverables, Status Reporting, issue escalations as when as required.
Achievements
- Citi lean implementation for branch-initiated transaction.
- Lead the team in the formation of Citi Pune split site for Payment operations.
- Successful migration of multiple processes from CBPS manila to Citicorp services.
- Successful implementation of CMP mode for JDE and also initiative taken to move all the inter-department transfers to move to CMP approach.
- Successfully implemented three XLNC lite projects for the Australia Funds transfer team that has resulted in cost save & productivity benefits.
- Excellent client relationship and process improvements brought in new projects that resulted in revenue generation to the company
- Process enhancements and initiatives helped a great deal to increase employee morale and motivation level that resulted in raised productivity.
- Awarded “Certificate of Recognition” for effective handling of investigation & Reconciliation process from Citibank Australia Operation Head.
- Achieved the “FOCUS” award for outstanding performance from Director of CITIBANK Australia.
- Star of the Month 2006 - e-Serve International Ltd.
- Team of the quarter award 2006.
- Customer appreciation award 2006 & 2010
- Seven Sigma Maniac for the month of Aug 06, Nov ‘07 – Mar’08 – for achieving zero defects
- Performance Excellence Award for the Month of June, August 2006 - e-Serve International Ltd.
Timeline
AVP - Head of Payments & Mortgage Loans
Citicorp Services India Limited
08.2015 - Current
Technical Project Lead
Wipro Technologies
01.2012 - 08.2015
Team Leader - Central Processing Unit
TCS EServe
11.2004 - 01.2012
Bachelor of Commerce - Commerce
Guru Nanak College
Professional Development Studies:
- Pursuing Certified Scrum Master (CSM) from Star Agile
- CITI Catalyst Alumni (Product Management)
- SWIFT Messaging ISO 20022 MT to MX transformation OVERVIEW
- Attended web based “PMP certification course” as per PMBOK” – IIPM Chennai
- Attended online course “International Leadership & Organizational Behavior” – University Bocconi
- Completed TCS Business Domain Academy course
- Certificate in Swift Concepts (Grade A)
- Certificate in Payment Systems Concept ( Grade E)
- Completed Accountant Assistant Course in Bharathiya Vidhya bhavan. (Includes Ms-office, Tally & Exngn)
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