Rajan Narayanaswamy
Chennai
Summary
Experienced IT professional with over 7 years in the industry, specializing in managing global network infrastructure. Demonstrated expertise in network design, implementation, and maintenance with hands-on experience in switching, Palo Alto Firewalls, and Ruckus Wireless Devices
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Freshworks
08.2017 - Current
- Planned and executed end-to-end network infrastructure for new office commissioning
- Configured and managed network devices including Ruckus, Cisco, and HPE switches, Ruckus Wireless Controllers, and Palo Alto Firewalls
- Managed diverse network infrastructure, including Wireless LAN Controllers, firewalls, load balancers, switches, and access points
- Remotely configured and managed multiple sites across various geographical locations by effectively coordinating with multiple vendors and onsite network admins
- Troubleshooted network-related issues including Wi-Fi RF and VPN issues, providing Root Cause Analysis (RCA) in a multi vendor environment
- Configured security features such as HIPS & Decryption, External Dynamic List (EDL), IPSec Tunnelling, and URL Filtering
- Performed periodic plugin and firmware upgrades on Palo Alto devices
- Managed Ruckus SmartZone tasks like firmware upgrades, WLAN configuration, and new cluster configuration
- Provisioned new WLAN setups and managed Ruckus SmartZone 100 controller tasks, including WLAN provisioning, creating new SSIDs, Azure-based VLAN pooling, and NPS/SecureW2-based authentication
- Configured Cisco switches for VLAN creation, IP addressing, and port-level changes
- Hands-on experience with switches including Cisco 3850, Cisco 2960, Cisco SG300, Cisco Catalyst 4510, HP 5510, HP 1950, Ruckus 7650, and Ruckus 7150
- Provisioned new switches and access points for office premises, managing network devices efficiently.
Technical Support Engineer
Infoservices
03.2016 - 07.2017
- Installing client Operating system through Microsoft Deployment toolkit
- Following the ticket system for a smooth functioning of hardware and software
- Monitoring Active Directory console for profile related issues
- Security Patch management for end users
- Video conferencing support
- Configuring Microsoft Deployment Toolkit
- Asset Management
Hardware & Network Engineer
Mahindra & Mahindra Financial Services
05.2015 - 12.2015
- Solving Technical Issues
- IT Infrastructure Maintenance
- Operating System and Software Installations
- Monitoring networking switches
- IP addressing
- Managing and giving periodic updates about the IT assets to the functional lead
- Basic Knowledge on POS Machines
- Coordinating with Vendors for ISP related issues.
Education
Bachelor of Engineering in Electronic & Communication -
Magna College of Engineering
Chennai01.2014
Higher Secondary Education -
Elite Matriculation Higher Secondary School
Chennai01.2010
Skills
- Mac OS
- Windows
- Networking
- Azure Active Directory
- Intune MDM
- JamF
- MSOffice 365
- Azure Enterprise Management
- G-Suite Admin Console Management
- Network Switching
- Ruckus Wireless Controller Management
- Palo Alto Firewall
- Prisma by Palo Alto (Panorama)
- NPS and Securew2 Radius
Personal Information
Title: Senior Systems Engineer - Networks
Certification
Udemy Certified Network Switching Expert
Timeline
Senior Systems Engineer
Freshworks
08.2017 - Current
Technical Support Engineer
Infoservices
03.2016 - 07.2017
Hardware & Network Engineer
Mahindra & Mahindra Financial Services
05.2015 - 12.2015
Bachelor of Engineering in Electronic & Communication -
Magna College of Engineering
Higher Secondary Education -
Elite Matriculation Higher Secondary School
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