Rajan Prajapati
Pigeon Forge
Summary
Dynamic General Manager with proven expertise in leadership, operations management, and customer relations. Adept at driving business growth and enhancing guest satisfaction through strategic planning and effective team development.
Overview
6
6
years of professional experience
Work History
General Manager
Super 8 By Wyndham
Gatlinburg, TN
05.2022 - Current
- Managed daily hotel operations, ensuring high standards of guest satisfaction and team performance.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Oversaw budgeting and financial management, maintaining profitability while enhancing service quality.
- Led staff training programs, fostering a culture of excellence and continuous improvement in service delivery.
- Analyzed market trends to identify opportunities for revenue growth and competitive positioning.
- Implemented customer feedback systems, driving improvements in guest experiences and satisfaction scores.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Comfort Inn & Suites
Atlanta, GA
05.2021 - 04.2022
- Directed daily operations to enhance guest satisfaction and optimize service delivery.
- Implemented cost control measures, reducing operational expenses while maintaining service quality.
- Analyzed financial reports to identify trends and develop strategies for revenue growth.
- Led staff training programs, improving team performance and ensuring compliance with brand standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Crossroads Hotel
Gatlinburg, TN
03.2020 - 04.2021
- Coordinated with vendors to optimize supply chain processes and improve inventory management.
- Established key performance indicators to track operational success and guide strategic planning initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Communication Design
SVIT
India03-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Customer relations
- Customer relationship management
Timeline
General Manager
Super 8 By Wyndham
05.2022 - Current
General Manager
Comfort Inn & Suites
05.2021 - 04.2022
General Manager
Crossroads Hotel
03.2020 - 04.2021
Bachelor of Science - Communication Design
SVIT