Raja Prabhahar S
Banking Operations
Chennai
Summary
Dynamic Operations Manager with a proven track record at Axis Bank, excelling in performance monitoring and problem-solving. Enhanced customer satisfaction through strategic initiatives, streamlined operations to boost profits, and fostered effective communication across teams. Adept at reducing operational risks while empowering staff, ensuring accountability and improved outcomes.
Overview
11
11
years of professional experience
Work History
Operations Manager
Axis Bank
10.2018 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led training for new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Facilitated smooth collaboration between departments through clear communication channels.
Business Operations Associate
Hewlett Packard Enterprise
04.2017 - 12.2017
- Developed and distributed reports to inform management and stakeholders.
- Managed vendor relations to negotiate favorable contract terms, ultimately reducing expenses for the company.
- Handled order management invoices from vendors to support product selling through SAP.
Customer Support Specialist
HCL Technologies
06.2015 - 11.2016
- Provided timely assistance to customers via booking orders, and ensured a high level of professionalism at all times.
- Managed a high volume of inbound order requests while maintaining excellent productivity standards and adhering to established procedures.
- Utilized CRM and Citrix systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Sacs MAVMM Engineering College
Madurai 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Timeline
Operations Manager
Axis Bank
10.2018 - Current
Business Operations Associate
Hewlett Packard Enterprise
04.2017 - 12.2017
Customer Support Specialist
HCL Technologies
06.2015 - 11.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Sacs MAVMM Engineering College
04.2001 -