RAJARAJAN R
Cloud infrastructure associate tier - 2
Chennai
Summary
Manages secure cloud environments by overseeing user access, credentials, permissions, and storage allocations. Skilled in system defense through intrusion detection and vulnerability scanning, while maintaining trackers for hardware issues and OEM cases to ensure reliability. Specialized in Microsoft Intune for endpoint and device management, with expertise across both software and hardware IT operations. Partners with vendors and support teams to deliver timely, controlled service. Currently expanding knowledge in artificial intelligence to integrate emerging technologies into IT solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Cloud Infrastructure Associate Tier - 2
UST
Chennai
12.2024 - Current
- Orchestrated provisioning of corporate and personal devices in Microsoft Intune, achieving smooth integration for mobile device management and mobile application management
- Tracked device states and troubleshot non-compliant devices to uphold organizational security standards.
- Administered configuration and oversight of user access to work profiles, ensuring data security aligns with user productivity across various mobile and desktop platforms.
- Displayed keen analytical skills in diagnosing and addressing complex hardware malfunctions and software issues to reduce user downtime.
- Facilitate secure hardware decommissioning through industrial crunching machines, ensuring physical destruction of SSDs and HDDs adheres to data privacy regulations.
- Performed daily assessments and maintenance of printing infrastructure to ensure high availability and operational efficiency.
- Managed lifecycle of technical support tickets, ensuring accurate documentation and timely resolution within SLAs.
- Supervised detailed documentation of assets and operations maintaining high accuracy in capturing infrastructure updates and equipment status
- Oversaw systematic email follow-ups ensuring users and internal teams remained updated on ongoing technical issues or requests.
Senior Analyst
HCL Technologies
06.2023 - 12.2024
- Improved service desk workflows to increase efficiency and client satisfaction. Strengthened team performance by mentoring junior analysts and encouraging their professional development.
- Troubleshot and resolved complex hardware, software, and cloud-related issues to enhance service delivery.
- Streamlined service desk workflows, enhancing client satisfaction while mentoring junior analysts for professional growth.
- Investigated data to uncover foundational problems and suggest remedial steps
- Analyzed data to identify root causes and recommend corrective actions.
Technical Advisor
Concentrix Technology
01.2021 - 05.2023
- Worked to maintain the confidentiality of information and network data. Brought forth excellent problem solving and troubleshooting skills.
- Performed troubleshooting task to address multiple challenges
- Maintained daily logs of inspection activities and results. Performed troubleshooting tasks on a range of devices and peripherals.
- Troubleshot multiple challenges effectively, enhancing overall system performance and reliability.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
Education
Bachelor Of Engineering - Mechanical Engineering
Tagore Engineering Collage
Chennai01-2019
Skills
Microsoft Intune
IT operations
System defense
Active directory
Hardware management
Service Now
Incident management
Accomplishments
- COSISTENT PERFORMER ACHIVED 100% CSAT 2024: HCL Technology
- PRODUCTIVITY TOPPER 2021: Concentrix
Timeline
Cloud Infrastructure Associate Tier - 2
UST
12.2024 - Current
Senior Analyst
HCL Technologies
06.2023 - 12.2024
Technical Advisor
Concentrix Technology
01.2021 - 05.2023
Bachelor Of Engineering - Mechanical Engineering
Tagore Engineering Collage