Raja Rajeswari VS
Chennai
Summary
Skilled Project Manager - PMP Certified, ready to bring 16+ years of experience and take on challenging new role. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timeline.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Sr. Project Manager
Tata Communications
04.2023 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Project Manager
Tata Communications
04.2017 - 03.2023
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
- Modified and directed project plans to meet organizational needs
- Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment
- Closely collaborated with project members to identify and quickly address problems
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Delivered projects to pre-determined budget, maintaining time parameters and quality standards
Team Leader
Tata Communications
04.2014 - 03.2017
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Trained team on all aspects of operating procedures and company services
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Organised training for new team members and mentored each to promote productivity, accuracy and friendly service
- Implemented new working processes which delivered continued improvements
- Optimized customer support by establishing collaborative service environment
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Implementation Manager
Tata Communcations
07.2011 - 07.2013
- End to End delivery of >10mb service to Global, BAU, Enterprise and Project customer
- Validating and Implementation plan for Access Method delivery
- Verifying core network related dependencies & outage for order Delivery
- Planning and executing core outages
- Creating change request for Network related change and coordination with network change management for assigning engineers to carry out change
- To Analyze customer design document
- Identifying access implementation delays and work on resolving delay and keep customer appraised with date of delivery
- Creating Purchase orders for Cabling activities via SAP procurement process and GRN after completions
- Responsible for planning customer site outages starting from resource allocation, customer downtime confirmation and executing outage successfully
Network Design Engineer
Tata Communications
07.2008 - 07.2011
- Planning & Designing of transmission Network for Access and Core Network
- To Decide shortest path and cost effective Access Method
- Installation plan and configuration of ERICSSON & Marconi Transmission Equipments
- Transmission planning using CRAMER6 & MSP Cramer, logical route finding
- Planning and arranging for Outage, both customer site and Core site
- Coordinate and support project management team and field engineers
Attending Business meetings with onsite clients and transfer knowledge to other team on New projects
Education
Bachelor of Engineering Technology - Electronics & Communication Engineering
Institute of Road And Transport Technology
Erode, TN2008
Skills
- Project Management Professional (PMP)
- Stakeholder Management
- Process improvement
- Team building
- Budgeting
- Performance evaluations
- Interdepartmental coordination
- Business process re-engineering
- Contract review and recommendations
- Training & Mentoring
Certification
Certified as Project Management Professional from PMI
Timeline
Sr. Project Manager
Tata Communications
04.2023 - Current
Project Manager
Tata Communications
04.2017 - 03.2023
Team Leader
Tata Communications
04.2014 - 03.2017
Implementation Manager
Tata Communcations
07.2011 - 07.2013
Network Design Engineer
Tata Communications
07.2008 - 07.2011
Bachelor of Engineering Technology - Electronics & Communication Engineering
Institute of Road And Transport Technology
Accomplishments
- Won “Xtramile Award for Customer Centricity” For winning customer perception, and continuous focus in gaining customer confidence and setting delivery records
- Won “Certificate for Personal Accountability” for preparing good informative presentation for client visit and cooperating with multiple stakeholders in both internal and external
- Won “Certificate for Focus on Execution”, Bravo Award from CEO - Appreciation for the hard-work put in Vodafone CSI project and for winning Customer Service Improvement Contest
- Won “Certificate for Customer Centricity” For the work in collaborating with multiple stakeholders, both internal and external in managing complex deliveries
- Won “Certificate for Customer Centricity” for Maintaining 100% compliance, by quickly understanding customer needs for the new activity / process & addressing 100% compliance for 6 weeks in a row
- Won “Certificate for Focus on Execution” For the contribution at the assigned work areas and focus on execution on project deliverable
- Won “Certificate for Job Well done” (Individual Hi-5) for consistency in Quality Of work
- Won “Certification of Excellence (Hall of Fame)” (Individual) for extraordinary contribution in productivity
Current company
Tata Communications Ltd - 2008 to till date
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