Supply Chain SME with 22+ years of experience spanning WMS/TMS Product Development, Presales, Project Delivery, Service Delivery Management and Manufacturing domain across India, Middle East, US, and Southeast Asia.
Delivered 2 enterprise WMS products, 1 Logistics Management System, 14+ WMS/TMS implementations, and 5 SAP projects (PP/QM/WMS), achieving 15–25% improvements in warehouse and transport efficiency and 100% on-time go-lives.
Experienced in business information analysis, solution design, project proposals, offshore/onshore managed services, customer relations, and account management, successfully delivering 20+ supply chain and SaaS IT projects.
Led cross-functional team of 10-30, fostering ownership, mentoring talent, and achieving consistently high-performance ratings.
Conducted requirement gathering, process mapping, discovery workshops, RFP/RFI responses, SOWs and ROI analyses, increasing presales win rates by 40%+ and onboarding 15+ customers.
Applied expertise in production planning & execution and quality management, reducing lead times by 15–20% and improving first-pass yield by 10–15%.
Skilled in technology foundations, with hands-on knowledge of SDLC, Agile/Scrum, project management tools (Asana, JIRA, Clio etc.), Microsoft Office Suite, and IT governance.
Strong interpersonal, stakeholder management, and client consultation skills, building and maintaining CXO-level relationships and delivering high customer satisfaction.
Demonstrated experience in WMS product development, business cases and release milestone planning, ensuring projects are delivered on time, within budget, and to specifications.
Recognized for leadership, team building, and delivery excellence, earning 5 Best Employee awards throughout career.