RAJASEKARAN J
Process Expert - Marcom, Sales And Delivery Services.
Coimbatore
Summary
Experienced Sales Support Professional with 11+ years of experience in the medical diagnostics industry, specializing in customer support, business development, and relationship management. Skilled in handling customer inquiries, lead generation, sales coordination, and providing effective solutions to ensure high customer satisfaction and business growth. Proven expertise in diagnostic instrument support, installation coordination, maintenance follow-up, and cross-functional collaboration to minimize downtime and improve service efficiency. Strong communication, problem-solving, and sales support abilities with a successful track record in expanding customer networks, reactivating accounts, and driving revenue growth.
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Sales Support Professional
Siemens Technology And Services Private Limited
04.2025 - Current
- Successfully developed a customer and sub-dealer network for GPR Reagents, enhancing market reach and business growth.
- Successfully reactivated inactive APK 300 customer accounts, and created new customer accounts to expand business opportunities.
- Improved APK Reagents business volume through effective alignment and coordination with CDs, BPs, and customers.
- Conducted market research and identified new business opportunities through cold calling, networking, and lead generation activities, contributing to sales pipeline growth.
- Managed customer inquiries and resolved issues promptly, while building strong customer relationships to enhance brand loyalty and long-term business growth.
- Participated in sales strategy discussions, and collaborated with teams to develop effective approaches for reaching target customers, and improving business performance.
- Managed sales support operations across Tamilnadu and Kerala territories.
Sr.Sales & Service Executive
Tulip Diagnostics Pvt Ltd.
07.2017 - Current
- Conducted regular product demonstrations for potential customers, leading to increased interest and higher conversion rates.
- Developed customized sales presentations for prospective clients, showcasing product benefits and unique selling points.
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Monitored industry trends to stay ahead of competitors and adapt offerings accordingly.
- Handling Fully and semi automated Coagulation analyzer, Specific serum Protein analyzer, Matrix GEL System(Blood Grouping), Elisa Reader and Washer, Fully automated Elisa Processor, CLIA Reader and Washer, Fully automated CLIA Processor.
- Scheduled maintenance carried out successfully as per manufacturer recommended maintenance period
- Breakdown service call attending in minimum down time,customer queries resolved and Technical suggestion given in timeline
- Maintaining documentation with proper manner – Service report, Preventive maintenance report, and Annual maintenance contracts report
- Developed AMC and CMC documents to ensure ongoing customer support and service.
- Managing over 250 customers in south Tamilnadu ( Madurai and Tirunelveli territory).
Sales & Service Engineer
Annam weighing system and service
08.2015 - 07.2017
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues.
- Assisted the team in implementing targeted sales strategies for complex engineering projects, enhancing customer engagement.
- Conducted breakdown and routine maintenance service calls, ensuring timely calibration of various medical weighing machines.
- Created annual maintenance contracts and comprehensive maintenance contracts for clients.
- Generating AMCs and CMCs.
- Managed over 300 customers in the Chennai territory.
Education
MBA - Marketing
Amrita Vishwa Vidyapeetham
Coimbatore, India04-2025
Bachelor of Engineering - Electronics And Communications Engineering
Anna University - King College of Technology
Namakkal, India04-2015
Skills
- Sales pipeline management
- Sales reporting
- Sales strategies
- Cold calling
- Customer retention
- Customer relationship management
- Instrument Sales
- Reagent Sales
- Product and service solutions
- Negotiation expert
- Promotional strategies
- Relationship building
- Customer service
Certification
Meta Marketing Analytics Specialization
Key Achievement
Achievers Club 2024- Platinum Club.
Achievers Club 2022- Platinum Club.
Achievers Club 2021- Platinum Club.
Disclaimer
I hereby declare that above furnished information is true and correct up to the best of my knowledge and Belief.
Timeline
Sales Support Professional
Siemens Technology And Services Private Limited
04.2025 - Current
Meta Marketing Analytics Specialization
02-2025
Premiership in business management
08-2023
Six sigma green belt(CSSGB)
07-2023
Diploma in field sales executive
06-2023
Customer relationship management
03-2023
Sr.Sales & Service Executive
Tulip Diagnostics Pvt Ltd.
07.2017 - Current
Sales & Service Engineer
Annam weighing system and service
08.2015 - 07.2017
Diploma in computer application
07-2010
Bachelor of Engineering - Electronics And Communications Engineering
Anna University - King College of Technology
MBA - Marketing
Amrita Vishwa Vidyapeetham