Rajasekar S
Deputy Manager - Operations
Coimbatore
Summary
Dynamic operations leader with a proven track record at Aditya Birla Sun Life Mutual Fund, enhancing team efficiency and customer satisfaction through innovative process improvements. Skilled in task delegation and cost analysis, I excel in fostering collaboration and driving strategic initiatives that elevate performance and streamline workflows.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Deputy Manager - Operations
Aditya Birla Sun Life Mutual Fund
04.2022 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Processing Officer
Aditya Birla Sun Life Mutual Fund
04.2016 - 04.2022
- Improved turnaround times for applications through effective prioritization and multitasking.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Processing Officer - Redemption Team
Aditya Birla Sun Life Mutual Fund
04.2012 - 04.2016
- Streamlined communications between departments by establishing clear protocols for information sharing during the application process.
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Prepared packages required due to post-approval amendments.
- Enhanced processing efficiency by streamlining workflows and implementing best practices.
Assistant Processing Officer
Aditya Birla Sun Life Mutual Fund
12.2007 - 04.2012
- Collaborated with other departments to facilitate seamless information exchange and processing accuracy.
- Utilized advanced problem-solving skills to address complex application issues as they arose, minimizing potential delays in processing timeframes.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions relevant to the role of Assistant Processing Officer.
- Participated in cross-functional projects aimed at streamlining interdepartmental workflows for increased productivity and reduced redundancies.
Performer
UTI Mutual Fund
09.2006 - 12.2007
- Maintained physical fitness and vocal health to consistently deliver high-quality performances under demanding conditions.
- Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.
- Utilized dance choreography expertise within performances leading to increased fluidity and synchronization among ensemble members.
- Provided constructive feedback to peers during rehearsals, promoting growth as performers while strengthening group dynamics.
Office In-Charge
R B Enterprises (CMWSSB-CONTRACTOR)
07.2003 - 10.2006
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
Education
Bachelor of Science - Zoology
Government Arts College
Nandanam - Chennai 04.2001 -
Skills
Performance improvements
Cost analysis and savings
Task delegation
Process and procedure development
Operations management
Problem-solving
Team leadership
Team building
Certification
NISM IIB
Timeline
NISM IIB
06-2024
Deputy Manager - Operations
Aditya Birla Sun Life Mutual Fund
04.2022 - Current
Senior Processing Officer
Aditya Birla Sun Life Mutual Fund
04.2016 - 04.2022
Processing Officer - Redemption Team
Aditya Birla Sun Life Mutual Fund
04.2012 - 04.2016
Assistant Processing Officer
Aditya Birla Sun Life Mutual Fund
12.2007 - 04.2012
Performer
UTI Mutual Fund
09.2006 - 12.2007
Office In-Charge
R B Enterprises (CMWSSB-CONTRACTOR)
07.2003 - 10.2006
Bachelor of Science - Zoology
Government Arts College
04.2001 -