Rajesh A
Technical Lead
Chennai
Summary
Infra service professional with two and half years of experience in Windows and Linux as well as event management, incident management, and change management. Strong industrial knowledge and leadership ability to manage and support outage calls, ticket handling, and change activities to ensure customer satisfaction. Have ability to work effectively with different teams or individuals on the same time and will taking ownership and responsibility to tasks given to me or my team. And I am a dedicated team player who can be relied upon to help our team to achieve its goals.
Overview
1
1
year of professional experience
Work History
Systems Engineer
Cognizant
7 2023 - 5 2024
- Provisioning of new Windows Servers and workstations with Prerequisites to build the Client-Server environments
- Work on implementation and testing of patches related to Servers and workstations
- Work on Ansible and Acronis to backup and restore of windows system images
- Providing endless support to the applications associated with the Client-Server environments
- Trouble shooting the issues and fixing on time associated with Client-Server environments
- Work on Upgrading Client-Server environment based on availability of latest versions
- Work on installation and deployment of various type applications associated to the Client-Server environments
- Work on decommissioning and deactivating of server or workstation associated to the client-server environment
- Work on peak support for business as per client requirement.
Systems Engineer
Cognizant
02.2022 - 06.2023
- Monitoring different web applications using the Dynatrace Tools
- Work on change implementation, coordinating the change, and making available the required resources
- Work on crisis or outage calls, get the appropriate team or resource to fix the issue as soon as possible
- Handle tickets with different priorities, make sure to meet the SLA time, and work with different teams to get tickets resolved
- Work on Windows/Linux admin and having hands-on experience and have knowledge on windows servers and Linux scripting commands
- Work on SSO cert and digital cert implementation and validation by coordinating appropriate teams, resources and various clients
- Work on service now for incident management and Change Management to resolve to issues on time.
Education
Bachelor of Engg/Technology - Electrical, Electronics And Communications Engineering
PMIST
Thanjavur, India08.2020
Skills
Windows Server Administration
Technical Analysis
Helpdesk operations
Technical Support
IT Infrastructure
Professional Highlights
- Got an appreciation from business team for resolving Omni application user issues and helped in creating KEDB articles.
- Got an appreciation from business team for providing endless support to providing on time deliverable.
- Got an appreciation from business team for completing and implemented changes on time without breaching the SLA.
Personal Information
Total Experience: 2 years and 6 months
Timeline
Systems Engineer
Cognizant
02.2022 - 06.2023
Systems Engineer
Cognizant
7 2023 - 5 2024
Bachelor of Engg/Technology - Electrical, Electronics And Communications Engineering
PMIST
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